Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and is currently in transit. I am including a link to better track your...

shipment, [redacted]. USPS will complete the delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund and I am unsure at this time why it was delayed and will be checking in to that. I have confirmed that your order has been processed and and email confirmation has been sent to the email address on file. Depending on...

your financial institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has shipped and based off the tracking information, is scheduled to be delivered October 4th. An email confirmation, with tracking was sent to the email address on...

file. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please note that at the time of my issues, I was blocked by EcoFlower from social media after leaving a review. I appreciate your response and resolution, but please keep in mind you have many potential customers who were blocked for this same reason. Your accounts should be reviewed and corrected, so as not to continue the petty reputation of previous management. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and is in transit to your local USPS who will complete delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I was unable to locate a cancellation request for your order. I have cancelled your order, per your request, and have processed the refund back to the original form of payment. An...

email confirmation was sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: The order was never delivered. There is one person who lives at the shipping address and they have confirmed they never received the item. The tracking number provided says "unavailable to complete this action" when I click on it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The Order is filed under [redacted]. Attached is the confirmation we received. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled your order and as your order meet the 15 business day time frame I have cancelled and refunded your order per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will...

post back to your account in 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize that we were unable to fulfill your order within our goal time frame. I have pulled up your order and do see that your order has been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution you...

should see your refund in your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your account and verified that the order has been shipped and delivered. I do apologize that we didn't receive your updated address information in time but I do see you were able to speak with UPS and pick up the...

item from them directly. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that you have spoken with a member of our customer service team and requested that your order be cancelled. Your refund has been processed and an email was sent to the email address...

on file. Depending on your financial institution your refund will post back to your account within 3-5 business days from the date on on the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
How “coincidental” that, shortly after receiving an email from them saying my order would likely take several more months, all 3 are shipped days after I file my complaint. This company needs to reevaluate their business practices and stop running promotions until they can keep their promises to those with pending orders. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for my particular complaint, but remain concerned about the company’s practices. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. As the order has shipped the item is not eligible for refund. If you prefer a refund please return the item to us. Once the item has been received by our warehouse a refund would be processed back to the original form of payment. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay of your Berry Mason Bouquet. Our Escalations team is working to get any delayed items out as quickly as possible. Your order has been give to our Escalations and will be shipping soon. I apologize for any inconvenience caused. Please...

let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has shipped to the shipping address on file. An email confirmation was sent with tracking. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
 I am writing to you to reopen my claim against Eco Flower. On August 28th they told Revdex.com that they would send me an email with a check number and mail a check for my $44.99 refund that I've been trying to get for months. It's been now almost another month and I have not received any refund, email, or contact whatsoever from Eco Flower. Please assist me in retrieving my money that I'm owed for products that were never sent to me. Thank you.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that your items have been shipped and delivered to the shipping address on file. We do hope you love the items you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it has been cancelled and your refund has been processed per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

will post back to your account with 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and fully refunded via PayPal. Please let us know if there is anything else that we may help you with.Thank you