Eco Flower LLC

Complaint: [redacted]
I am rejecting this response because: you received the product back on November first 2017 and it is now December fifth 2017.  We just want a simple refund, why is it that nothing your company does is fast besides take money from customers.  This nightmare has been going on for months now.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up you order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would...

post back to your account within 3-5 business days from from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will posted back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date on the email Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As the item has shipped we are unable to refund the product. We do not provide return shipping labels as our Terms & Conditions do state all sales are final. If you chose to return the item a refund would be processed once the item has been return to our warehouse. Thank you

Hello,Thank you for reaching out to us. I apologize that we have just received your complaint. I have pulled up you order and do see that the item was shipped and delivered to you within the expected time frame. As the order was for a wedding sample box, the production time frame is different than our general production items. On the product page it was listed as having a production time frame of 3-6 weeks. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As mentioned previously, depending on your financial institution your refund will post back to your account within 3-5 business days from the date of the email that was sent to you advising you that your refund has been processed. The email sent to you on July 6 was advising you of the refund process. If you have no received your refund within 3-5 business from the most recent email please let us know and we will be happy to provide you a transaction ID code. We currently show that your refund was successful.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that we received a request for cancellation from your financial institution. Based off this request your order was cancelled and refund was completed. Please let us know if there is...

anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have spoke with our production manager and your order is expected to ship out by May 12th. Once your order has been completed you will receive an email with tracking information. I have provided a discount due to the...

delay and have sent you an email confirmation as well. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. Yes, your order was cancelled on July 7th in our system due to the filling of your PayPal claim. We do this to ensure that the order is not refunded as well as shipped. Your refund will processed directly with PayPal as the claim has been filed. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: This only address a small portion of my complaint. It does not address the long lag in time to deliver the the replacement, and that the 2nd one was not what I ordered and was also damaged. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on July 10th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and is currently in transit to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that your bouquet came with the incorrect scent. I have requested that a new bouquet be sent out with the correct scent for you. You will receive an email with tracking when the item ships. As for the glass vase, it would have arrived in a separate shipment. If it has yet to arrive it will ship in the next vase shipment. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The product was received.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been sent and is currently in transit to your local USPS who will complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize that your order shipped 3 business days past the goal time frame. I have pulled up your order and see that your order was shipped to you on May 11th, prior to your complaint. Tracking also shows that your order was delivered today. I have included...

a link to the tracking information as well,[redacted]. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
TThe tracking number only shows a label was generated, not that it was shipped.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As per our Terms & Conditions, it is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. However, I have pulled up your...

order and confirmed that you contacted us via email on August 1st requesting that the order be cancelled. At that time you were advised of the refund processing time frame of 14-20 business days. On August 17th, we sent another email to you advising that there was a delay in your refund processing. At this time I do see that your refund has been completed and an email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you