Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that your item has been shipped and delivered. We do hope you love the centerpiece. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I do think a credit should should be given at least for the shipping and hope my order arrives this week. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 16th. We do hope you love the bouquets you received. We apologize for any inconvenience caused. Please let us know if there is anything...

else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: Eco Flower emailed me on Wednesday May 31st saying they refunded my money and should take 3-5 business days. I have yet to receive the refund. I will not accept the response until my money is refunded. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We do see that you contacted our customer service department on the same day that you file your complaint and requested that your order be cancelled. As per your request your order was cancelled and refund was...

processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it was refunded back to the original form of payment on May 19th. An email confirmation was sent to the email address on file. Depending on your financial institution your refund should have posted back to your account...

within 3-5 business days. If you have had an issues receiving your refund please let us know. Thank you

Hello,Thank you for reaching out to us. I apologize for the issues with your order. I have pulled up your order and confirmed your order has been cancelled and refunded. An email confirmation was sent to email address on file. Depending on your financial institution, your refund would post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to see that it took us so long to receive your order. I have pulled up your order and see that your order was shipped and delivered to you in June. We do hope you loved your items and hope your day was magical. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize your order shipped past our 15 business day goal. I have pulled up your order and see that it has shipped and was delivered on June 10th. We do hope you love the bouquet that you received. Please let us know if there is anything else that we may...

help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. However, I have pulled up your order and see that your order was shipped, more than a month ago, and delivered on July 13th. I am including a link to the tracking to verify the...

delivery, [redacted]. As the order has been delivered the item is not eligible for refund. Per the notes on the order you have already been compensated for the delay. As per our Terms & Conditions we do not guarantee shipping or delivery dates as the items are handmade. It is our GOAL to ship orders within 15 business days but production delays may happen. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and have see that 3 of them have shipped. I have included links to better track the shipments as well as statuses of the 2 outstanding orders. Order #[redacted] has shipped. Tracking...

link-[redacted]. Order #[redacted] has shipped, here is the tracking information-[redacted]. Order #[redacted], This order will be shipping by the end of the week. Once the order has shipped you will receive an email confirmation to the email address on file. Order #[redacted] has shipped, here is the tracking information-[redacted].Order #[redacted]-I do see that you spoke with one of our wedding coordinators on May 2nd in regards to this order shipping in June. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and the refund was processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do think it's unacceptable the way the company charges its customers for items without guaranteeing you'll receive your items within the promised time, as well as unacceptable how they ignore phone calls, e-mails and requests for customer service from their customers and unacceptable the way they speak to their paying customers and therefore I will never do business with this company again.  I will use word of mouth to prevent everyone I know from using them as well. I hope the Revdex.com will strongly consider lowering this companies rating. At this time however, this complaint can be closed and considered "resolved." 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. As the order has shipped it is not eligible for cancellation. Based off the tracking information, your order was shipped on May 13th. An email confirmation was...

sent to the email address on file. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I have pulled up your order and do see that you worked with a member of our social media team on Wednesday May 3rd. I do see that we swapped out the back ordered item for something that we had available. I do see that...

the order has shipped. I am including the tracking information, as well as the link to better track your shipment. The tracking number for your shipment is [redacted]. You can track your shipment by using the following link, [redacted]. An email confirmation was sent to the email address on file. Please allow 24 hours for the tracking information to update as it was just shipped today. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and been delivered. We do hope you love the item you received. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for getting back to us. I was able to locate the email with pictures attached, that was sent after you spoke with our Customer Service Department. I do apologize as it may not have been accessible at the time of my previous response. I have sent you a gift card for the amount of the order to you. You are able to locate this gift card in your email. Please let us know if there is anything else that we can help you with.Thank you,

Hello,I apologize but we are unable to locate any orders under the information provided. Based off the name and email provided we have no orders for you.Thank you

Complaint: [redacted]
Your response to my complaint does not address the ethics of your marketing practices I brought up in my original email. Additionally, my order which arrived well over the 15 days Terms and Conditions didn't arrive correctly. I ordered all unscented as I have sensitivity to smells, part of that allure of wooden flowers, and you sent scented items.I would like for you to acknowledge and address the following:1. Your aggressive marketing/promotional campaigns when you are very well of your long-standing fulfillment issues that has been addressed heavily by customers on various platforms.2. A remedy for my incorrect order 
Sincerely,
[redacted]