Eco Flower LLC

Hi [redacted],Thank you for reaching back out. I do show that both refunds were processed at 9:46 am MST today. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped. I am including a link to better track your shipment. [redacted]. Based off...

the tracking information your order is currently en route to your local USPS. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and delivered today. We do hope you love the 2 items that you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 12th. We do hope you love the items that you received. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your help in getting my refund.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 22nd. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Due to unknown availability your order has been cancelled and a refund has been processed back to the original form of payment. An email confirmation has been sent to the email address on file. Depending on your...

financial institution your refund will process back to your account within 3-5 business days. We do apologize we were not able to fulfill the order. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issue that occurred with your order. I do see that you have spoke with a member of our customer service department. Your refund was processed and an email was sent as confirmation. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date of the email. Please let us know if there was anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and see that your order has shipped. I'm including a link to better track your shipment, [redacted]. We apologize...

for any inconvenience caused and do hope that you love your item. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution, your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We have forwarded your information along to our Wedding Department and they will process the cancellation and refund. An email confirmation will be sent to the email address on file. Depending on your financial institution your refund will process back to your account within 3-5 business days from the date on the email. You will receive the email within 24-48 hours. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! As we have chose to no longer use PayPal as a payment option we are unable to process the refund back to the account. As customer service has advised a paper check will be sent to the address you have verified. All paper checks are...

processed twice a month and are sent in order of cancellation request. Once the check as been processed it will be sent to address provided. We do apologize for the inconvenience.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order is shipped. Based off the tracking your...

order is currently in transit to USPS who will complete the delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Our customer service is working to get through emails as quickly as possible and they will review your email and follow up with you.Thank you

Hello,Thank you for reaching out to us. I apologize for the serious delay with your order. I have pulled up your order and see that it has shipped and was delivered today. We do hope you love the items you received. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 12th. We apologize for any inconvenience caused. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I just want a refund. I'm not waiting to find out if I will get them on time or not. There are too many complaints of people not getting their wedding flowers on time. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and is currently in transit to your local USPS for delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern: Although we are sorry to hear about this customer's delayed flower order, we are unable to assist in the matter because the complaint was erroneously placed against our company. We do not have an order corresponding to the respective order number or in this customer's...

name. Just to clarify, we at EcoFlower Weddings (www.ecoflowerweddings.com) are a completely separate, non-affiliated company with Eco Flower (www.ecoflower.com). The fact that we share a similar name can create confusion. We at EcoFlower Weddings are a much smaller company - more of a mom&pop shop. We specialize in ONLY custom wedding flower orders. Since we custom craft each order to order, we require for orders to be placed 2-3 months in advance of the preferred delivery date. As the owner of this company, I personally participate in the order placement, customer service matters, and crafting of the floral items. Given that the order was not placed with our company, we are unable to address the matter. It would be best for the customer to either file a complaint or to reach out to the corresponding company with whom the order was placed. Hopefully, the customer will be able to get the matter resolved in a timely manner. Let us know if there is any other information we can provide to further refute the complaint. Thank you. Warmly,  Chelsea D[redacted]Owner, EcoFlower Weddings