Eco Flower LLC

Complaint: [redacted]
I am rejecting this response because:despite promises to refund my purchase, my credit card has not been credited. On July 8 I received an email informing me that my refund would be processed within 7-10 business days. Today I received an email informing me that myrefund had been processed. No credit has appeared on the credit card.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. We have investigated your complaint and have found that your entire order was shipped originally as promised. Based off our packaging processes and shipping information we have confirmation that all 600 flowers were shipped and delivered. Based off this...

information we will not be sending any additional flowers and refund is not due.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that some of your order arrived damaged. We appreciated the pictures of the issues an have forwarded them to my production department. We do ask that you send pictures to our customer service department to [email protected] and they will review them for resolution. Please let us know if there is anything else that we may help you with.Thank you

Hi [redacted],Thank you for reaching out to us. I do apologize for the delay in your order. I do see that "Where's my Order" has received your email requesting cancellation and refund of your order. Your order was cancelled and a refund was processed back to your original form of payment. Again we do...

apologize for the delay and hope you have a great day! Please let us know if there is anything else that we can help you with.Thank you,

Again due to privacy reasons we are unable to discuss another customers order with you.

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. It looks like your order will be delivered to you by UPS. Tracking shows that the order is scheduled to be delivered to you on May 11th. An email confirmation was...

sent to the email address on file. We do apologize for any inconvenience caused by the delay and appreciate your understanding. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 15th. We do hope you love your Better Together Bouquet. Please let us know if there is anything else that we may help you...

with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 While I don't believe they are complying with their own terms and conditions listed on their website, I do not feel proceeding further will get me anywhere. So in that case, the terms are 'satisfactory to me'. They shipped my product, 4 months later, only after receiving the complaint from me via your services.   Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize but I am unable to locate your order with the information provided. If you could please give us the email address or order number I would be happy to check the status of your order for you.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize that your desired delivery date has passed. I have confirmed that the order has shipped and is scheduled to be delivered on October 11th. We do hope you love the items and your wedding is beautiful!! Please let us know if there is anything else...

that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution, your refund will post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. You can track your shipment using tracking number, [redacted] or you could use the...

link [redacted]. Tracking shows that your order is currently en route to your local USPS. Tracking will update once the item has been transferred. We apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order! Based off your I do see that have reach out to us via email, on a couple occasions and that we have responded via email to every request. With your most recent email, received September 18th, I see that you requested...

that your order be cancelled. As per your request your order was cancelled that day. During the processing of your order there were difficulties in processing so an email was sent out to you advising of the situation and the steps to take to assist us in completing your refund. I have been able to verify that you have followed those steps and we are in the process of working with PayPal to ensure that refund is completed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I apologize for the delay in your order. I have pulled up your order and we do request that you file a claim via PayPal as we can process the refund directly through PayPal. We request that the claim be filed as we recently chose to no longer use PayPal...

as a payment option, due to this it has caused extreme delays in refunds. Once the claim has been filed we will work with PayPal directly to complete the refund. As your order is still within PayPal's 180 day timeframe we are unable to provide a paper check. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will no longer being doing business with this company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already filed a claim with Paypal to get my money back and I still have not received my refund as it is waiting on Eco Flowers to respond and they have done nothing.  This is absolutely ridiculous and a very poor way to run a business!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Hello this is regarding an email from the Revdex.com about eco flower, they said they were processing a refund between 7-10 days as of 7/19/2017 so I am currently waiting for a refund, thank you.Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you