Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was out for delivery and a notice was left for you on Friday, June 9th. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! Per your complaint you have requested both the item and a refund. As this is not acceptable, please let us know if you would like your item completed or prefer the refund?Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up both your orders and see that you requested them cancelled on October 3, 2017. Once an order has been cancelled, refunds may take 7-10 business days. Looking over both of your orders I see that they...

have both been refunded. Thank you

Hello,Thank you for reaching back out to us. I have tracked your shipment and based off the tracking information your order was turned over to USPS today. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have reviewed your order and apologize that your order has not been completed. I have gone ahead and cancelled the order and your refund process has began. The refund would be completed within 7-10 business days. You will...

receive and email once the refund has been completed. Once completed, depending on your financial institution, your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: the company is making it seem like the order was shipped all along and it was just an oversight on my part. The fact is, they wouldn't have shipped the order if this complaint wasn't filed. I appreciate that after 4 months they have shipped my order, but I still feel it's a poor business practice to only ship after a serious complaint has been filed. Also, I had asked that they issue a refund instead of shipping the late order. I do not want to support a business that conducts business this way. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though it did take them over 6 months and reporting to you to make them respond.I think someone should look into their business practices.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I only received half of my order on the 26th of May.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order was shipped and delivered on May 30th. We do hope that you love the item you received. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on file. We do hope you love the items you received. Please let us know if there is anything else that we may help...

you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As your order has already been cancelled, we are unable to have the item shipped out to you. We have experienced an issue while processing your refund. Due to the fact that Eco Flower chose to no longer use PayPal...

as a form of payment, we are unable to currently process your refund.  The quickest and easiest way to assure you get your refund in a timely manner will be to file a claim directly with PayPal.  We sincerely apologize about any inconvenience this may be, but we want to make sure we are getting your refund back to you as fast as possible, and right now that requires you filing a claim.  Please let us know if you have any further questions about this.If you need further assistance, feel free to contact Customer Service at [email protected] you, Have a great day!

[redacted]Hello,Thank you for reaching out to us. I do apologize for the issues you experienced with your order. We have implemented many new changes to ensure these issues do not occur again. I see that the issues have been corrected the remaining items were received. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that the order has shipped. An email confirmation was sent to the email address on file. Please allow 24 hours for the tracking information to update. Please let us know if there is anything...

else that we may help you with.In regards to the goal time frame of 15 business days, it is stated as a goal and is not a guarantee or promise as all items are handmade.Thank you

Hello,Thank you for reaching out to us. I apologize for any issues caused due to the delay in your order. I have pulled up the order and verified that your orders have cancelled and your refund processed. An email confirmation was sent to the email address on file. Depending on your financial...

institution your refund will take 3-5 business days, from the date of the email, to post back to your account. Please let us know if there is anything else that we may help you with.Thank you

Hello,I apologize you have not been able to reach out to them. If you are not able to speak with someone right away they are on the line with another Bride. Our Wedding Dept is available Mon-Fri, 9am-4pm MST. I have given your information over to our wedding coordinator and will follow up with you within the next 24-48 hours. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and have confirmed that all your orders have been shipped and delivered to the address on file. We do hope you love the items that you have received. I do apologize that you have had...

trouble reaching out to our customers service department. Our customer service department does try to get through phone calls as quickly as possible to be able to assist as many customers per day as they can. If a customer sends multiple emails they will reply to one of them instead of all as they do not want to overwhelm our customers inbox with multiple emails. Please let us know if there is anything else that we may help you with.Thank you

Hello,As our Terms & Conditions state: WEDDING SHIPPING/DELIVERY[redacted] For wedding orders, we require a minimum of a 8-14 week production time frame that is subject to increase without notice for new orders, based on availability. (view FAQS page for current production time) Wedding orders are prioritized based off of the wedding date. We aim to ship the orders to arrive 7 days before the wedding date, and do our best to have all orders arrive by the desired delivery date. However we can only guarantee that the order will arrive before the wedding date itself.When you processed your order you agreed to the Terms & Conditions shown above, as it is required prior to checkout. After reviewing your order and the delivery date as well, your order was delivered prior to the wedding date that was provided by you. We do hope you loved the items you received!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 12th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are currently awaiting a shipment of the specialty flowers required to complete the 2 bouquets on your order. We have experienced a slight delay in the shipment as it was held up in transit. Your order has been given...

to our Escalations team and they will work to get the order out to you as quickly as possible. We are currently working at implementing many new and exciting processes to prevent such delays from occurring. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and do see that our wedding department had tried to reach back out to you on multiple occasions in regards to questions about adding to the order. I do see that we spoke with your fiance about your order and also in regards to...

adding a Bridesmaid bouquet as well. An invoice for the new item was sent to the email address on file. The invoice that was sent is also to collect payment for the additional item. Once payment has been placed than a final confirmation invoice would be sent, also to the email address on file. As of today payment has not been completed. Please let us know if there is anything else that we may help you with.Thank you