Eco Flower LLC

Hello, Thank you for contacting us. I apologize for the delay in your order. I have pulled up your order and do see that your order has shipped. You can track your shipment using tracking number [redacted] using http://track.firstmile.com/. An email confirmation was sent...

to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed cancellation and refund of your order. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will process back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up the 2 orders you have provided and I see that order #[redacted] was ordered on February 17th and was shipped on February 27th. In regards to order #[redacted], I see that you spoke with a member of our customer service department and requested that...

the order be cancelled. I apologize for the delay in regards to this order and your refund is being processed. Once the refund has been completed you will receive an email confirmation to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that you contacted our customer service department on September 25th and request that they items be cancelled. Based off that call, your items were cancelled and the refund...

process was started that day. I have verified that the refund has been completed. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in the shipment of your orders. I do see that your orders have shipped. We apologize for any inconvenience caused by the delay. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for getting back to us. We do apologize for the delay you experienced with your order. We are currently making many new and exciting changes to ensure these issues do not occur. We do hope you are enjoying the items that you received.Thank you

Complaint: [redacted]
I am rejecting this response because:Though Eco Flower claims to have processed the refund and delivered it to the financial institution, the financial institution does not have any record of that refund and does not have one processing or being held at all. The financial institution now wants a confirmation number of the transaction made, so that they may also pursue tracking down the funds. Also, the original contact was made on July 14th. Eco Flower will only claim the one on September 13th because they do not want to take accountability for ignoring the problem for 2 months.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institiution your refund will post back...

to your account with 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to your account within 3-5 business days from the email. If this time has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within...

3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 10th. We do hope you love the bouquet you received. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: your reply has nothing to do with what I sent in the message. I paid for my flowers to smell nice and they don't. How are you going to fix this? At this time your company still doesn't deserve my money.  Thank you.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 15th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Your order has been cancelled per your request and refund has been completed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I absolutely dispute this response and will continue to seek a refund through PayPal and my credit card. The attached pictures show both my orders and the actual advertisement from EcoFlower on their website. I did not get my purchase by the promised date. That, in itself, is bad enough not to mention the other shady horrible aspects of this company. I will pursue my refund for $111.97 diligently and have the evidence needed to do so. I have a screen shot of this promise as well as the deliveries that were 10 days late. I am asking kindly one more time before taking other action.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. It looks like your order has shipped an is en route to you now. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. I apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. An email confirmation was sent to the email address on file. Tracking does show that it was just shipped today so please allow 24 hours for the...

information to update. Your order will handed over to your local USPS for delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As mentioned previously, you will need to follow up with your bank. You may provide them the transaction ID that was provided, as the confirms that the refund was completed and is no longer in our hands.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped out on May 16th. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Tracking is currently showing in transit and will update either once it arrives to the next hub or once it has been handed over to your local USPS. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:They make it seem like the order was shipped before I filed this complaint. The onky reason they shipped it was because of this and the complaint I filed with my bank. Which is funny. I am glad it is shipped. But don't act like you have amazing custoner service when you ignore emails and block people crom your facebook page. I cannot wait for this headache to be over with. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]