Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that 2 of the orders have shipped. An email confirmation was sent to the email address on file. However, the 3rd order has been cancelled and a refund is pending through PayPal....

Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After I complained, and phoned several more times, the company issued a full refund.  I do not think they would have responded, nor had they, without the Revdex.com complaint.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that a paper check has been sent to the address on file, for the missing item on your order. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We are not showing any orders in our system under the consumers information. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to...

your account within 3-5 business days from the email. If this time has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Per our Terms & Conditions are GOAL production time frame is not a guarantee or a promise. Although this is our goal time frame our growth and vendor delays have created delays that we are working on creating new processes to prevent further delays in the future. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that you requested that the order be cancelled. At that time an email was sent confirming the cancellation and advising that the refund process was started and that it may take...

7-10 business days. Based off this information I was able to confirm that the order was cancelled and refund has been completed. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. You order has been cancelled and your refund was processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5...

business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As mentioned previously we had added your order to the priority list to be shipped as soon as the supplies were available. Your order was shipped today and an email confirmation has been sent to the email address on file. I am including a link to better track the shipment, [redacted]. Please allow 24-48 for the tracking information to update. We do apologize for any inconvenience caused by the delay. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and delivered to you. I do see that you returned the item and it has been received back to our warehouse. Your refund is being processed via PayPal and post back...

to your account once it has been completed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As a claim has been filed with PayPal your refund will be processed via PayPal. We apologize for the inconvenience. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it is for 4 Rustic Corsages. Based off your order it falls under our wedding production timeframe, https://www.ecoflower.com/pages/wedding-faqs. Per our wedding FAQ's we ship wedding orders 7-14 days prior to the date...

provided on the order.  If you would like to change your wedding date please contact our wedding coordinator at 877-338-3793 option 4, and they will be happy to assist you.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 3rd. We do hope you love the item. Please let us know if there is anything else that we may help you with.Thank you

Hello [redacted],Thank you for reaching out to us. I apologize for the delay in your order. As you may know, we lost our wood supplier in December due to their inability to keep up with our demands. We are able to locate a new supplier and they have worked to get all of the wood items to us as...

quickly as possible. I also apologize that you had issues with contacting our customer service department. They have been working tirelessly to get through over 3000+ emails, as well as calls. We are currently hiring and training additional representatives to better assist our customers. I do see that your order was shipped and delivered to you on February 28th. I do hope you loved the items you purchased. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that they have both been shipped and delivered. We do hope you love the items you purchased. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The bouquet is beautiful.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your loose flowers. I have confirmed the cancellation of your order and your refund is being processed. An email confirmation has been sent to the email address on file. We apologize for any inconvenience caused. Please let us know...

if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that I had to file a complaint in order to receive a response and I still worry that shipping wording on the company website is misleading. I do want to note that I spoke with Alecia the same day that my complaint was filed and she was wonderful. I know her job is particularly difficult right now because of the backlog of orders and I would recommend offering her some praise as you definitely don't want to lose her. The other customer service reps I spoke with seemed disinterested in my situation and basically said they had no idea what was going on or when it would ship but Alecia seemed genuinely empathetic and made attempts to offer a resolution. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and see that one of your orders has been delivered. Based off the tracking information your other has been handed over to USPS who will complete the delivery. We do hope you love the items...

you received. Please let us know if there is anything else that we may help you with.Thank you

We do apologize but we are unable to assist you as we are do not have an order under the name or email address listed.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. We are currently working on new processes to get refunds completed. Per your request your order has been cancelled an d refunded. An email confirmation was sent to the email address on file. Depending on your financial...

institution, your refund will post back to your account within 3-5 days from the date on the email. Please let us know if there is anything else that we can help you with.Thank you