Eco Flower LLC

Hello,Thank you for reaching out to us. We do apologize for the delay in your order. As per our Terms & Conditions, It is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customer. As both orders have been delivered, your orders are not eligible for refund. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Eco Flower has refunded my $$$. I am not happy that this company did not deliver the product as it was advertised. I had to pay $$$ to pay to track the item because I distrusted them refunding my $$. It literally took Me contacting my credit card company and then the Revdex.com to get them to respond.  Thank you Revdex.com for helping us resolve this issue.[redacted]
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that your order didn't arrive within the time frame given.I have pulled up your order and see that it was shipped on May 11. Tracking shows that the items are out for delivery today. We do hope you love the items! Please let us know if there...

is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have processed your refund in full and an email confirmation has been sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have verified your refund via PayPal. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
I did not receive the product that was promised to arrive in time for my after a month and a half of repeated contact and checking in. What good does half of an order 3 days after my party do me? I want my money back that I am out for a product I was unable to use due to the unacceptable delays from Eco Flower that broke their own Terms of Agreement.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund and are looking in to the cause. I do see that your refund was completed on May 17th and an email confirmation was sent to the email address on file. Depending on your financial institution your refund should have...

posted back to your account within 3-5 business days. Please let us know if there were any issues. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled. Your refund is currently being processed and an email will be sent to the email address on file. Please let us know if there is anything else...

that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:They sent me a tracking number last Wednesday (5/10) but they haven't actually shipped it yet. Here is the tracking number [redacted] - it just says status not available. If they aren't going to send me what I paid for I am happy to accept a refund. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I'm still not satisfied with how the situation was handled and the quality  of the bouquets. I feel that since I was forced to make alterations to them with only hours before my wedding. The stress your poor processes and lack of commitment to quality product caused me to be very upset about my bouquets during my wedding and I feel that I shouldn't have to pay for a subpar product.  Your terms and conditions change weekly so the current terms dont apply to a purchase made in January. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled. I apologize for the delay in the cancellation as we are behind on emails. Your refund has been processed and your bank has been notified. The...

refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am awaiting my refund and will contact should this refund not be correctly made.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. Your refund has been processed and an email confirmation was sent to the email address on file. We do apologize for the delay and appreciate your patience. Please let us know if there is anything else that we can help...

you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay. I have pulled up your order and see that the order has shipped. Based off the tracking information your order has been handed over to your local USPS for delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I was only sent part of my order. I'm still missing 2 items.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been cancelled and refunded. We have notified your bank and your refund will post back to your account. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that the order has shipped and is currently in transit to your local USPS who will complete the delivery. Below is a link that you can use to better track your shipment. Please...

let us know if there is anything else that we may help you with.[redacted]Thank you