Eco Flower LLC

Hello,Thank you for reaching out to us. Our Terms & Conditions are located in multiple locations on the site. Our Terms & Conditions that include both production and shipping times are located on the product pages and the bottom of the web page. We also require that our customer read and agree to our Terms & Conditions prior to check out. Our production time is 15 business days plus a shipping time frame of 4-5 business days. I am including a link to our Terms & Conditions if there is any additional questions. https://www.ecoflower.com/pages/terms-conditionsIn regards to our customer service hours, we are available 7am - 7pm MST. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I do see that your refund has been processed and an email was sent to the email address on file. Depending on your financial institution your refund should have posted to your account within 3-5 business days from the...

date of the email Please let us know if there is anything else that we may help you wtih.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! We recently removed PayPal as a payment option on our site which has caused difficulties in processing of PayPal refunds. To prevent further delays with the refund we have asked customers to file a claim with PayPal so...

we can get the refund processed directly. I have verified that you have filed a claim and it is in process. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it has shipped and delivered on May 18th. We hope you love them. Please let us know if there is anything else that we can help you with.Thank you

Complaint:...

[redacted]
I am rejecting this response because: The company never contacted me regarding any shipping issue.  I have no need for this item since it arrived late.  I will happily return it, however I will need a postage paid return label and box to return it.  Unless you would prefer that I return it in an envelope. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes, at my persistence of follow ups my order has been shipped out. Half of my order are substitutes. Your response did not acknowledge or address  why you still market those items on your website when you actually do not have and cannot produce them without significant delay (over 3 months) or at all.My desire was to receive the items I actually ordered, which was not an option. I received 1 option for the country love sign that shows unavailable online. Yet the one I actually ordered and you cannot fulfill still it's available for purchase.You also made no effort to acknowledge that you heavily run promotional campaigns when you are fully aware you have major fulfillment issues, thus causing further delays to paying consumers.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered today. We do hope you love the 2 items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As mentioned in previous communications your order at this time is not eligible for cancellation. Per the Terms & Conditions all sales are final. Orders are eligible for cancellation if the pass the 15 business day production time frame. Below is a copy of...

the Terms & Conditions as well as a link to them. https://www.ecoflower.com/pages/terms-conditions. Please let us know if there is anything else that we can help you with.RETURN AND REFUND POLICY.Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date to [email protected] with pictures of product received attached, or (2) the wrong item was delivered, or if the bouquet arrives in substandard condition. If the product has not shipped by the 15th business day for general production orders (General Production Orders are classified as containing no wedding items on the order) wedding items are excluded from General Production time, ( see Production Times below), then the order is eligible for cancellation. Replacement bouquets cannot be transferred for value or redeemed for cash. Gift cards are not redeemable for cash. We reserve the right to cancel any order for any reason.

Hello,Thank you for reaching out to us. I apologize for the delay!! I have reviewed your order and don't show that we have ever received a request to cancel the order. At this time your order has been cancelled and your refund will be processed back to the original form of payment within 7-10...

business days. Once the refund has been processed you will receive an email confirming completion. Once completed, depending on your financial institution, your refund would post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I am sorry to hear that you got the incorrect item. I do see that a replacement order has been placed for you and we will get that shipped out as soon as possible. Once the order has...

shipped you will receive an email confirmation. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order was shipped and delivered on July 12th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. Per our terms and conditions, it is our goal to ship orders within 15 business days. Based off your order I see that your order was delivered on February 1st. Based off the order date your order was delivered within 10 business days. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your and it looks like part of your order was shipped. The item shipped is the A Picture's Worth A Thousand Words wood sign. Tracking shows that this item was delivered. I have cancelled the remaining...

item on the order and refund was processed back to the original form of payment. An email confirmation has been sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and it looks like your order was shipped yesterday. You can track your shipment by using the following link, [redacted]. Tracking shows that the...

order is scheduled to be deliver on Monday. We apologize for the delay in your order and do hope that you enjoy your order. Please let us know if there is anything else that we can help you. Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your order was refunded back to the original form of payment on October 26,2017. An email confirmation was sent to the email address, [email protected], on that day. Depending on your financial...

institution your refund would have processed back to the account within 3-5 business days from the date of that email. I have reviewed the refund transaction and confirmed that it was successfully done. As such I am including the Transaction ID that you may provide to your financial institution so they may track your refund. Transaction ID - [redacted]Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that you requested that your order be cancelled on December 12, 2017. At that time we confirmed that your order has been cancelled and the refund process started. A refund will be processed back to the original form of...

payment within 7-10 business days from that date. Once the refund has been completed you will receive an email confirming that it has been completed. Depending on your financial institution it should take an additional 3-5 business days from the date of that email for the refund to post back to your account. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have pulled up your order and confirmed it has been cancelled per your request. Refund does show that it is processing. Please file a claim with PayPal so that we may assist them in investigating your refund. Please...

let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has shipped. Based off the tracking information your order is currently with USPS. USPS will be completing the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. We have confirmed that you refund was successfully completed. If there are any issues please email our customer service department and they will be happy to provide you with your transaction ID. Thank you