Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on file. We do hope you love the item received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information your order has been turned over to USPS for delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that they have been shipped and delivered. We do hope you love the items your received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and your refund has been processed. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is scheduled to deliver tomorrow, June 6th. We do hope...

you love your order. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I don't see any reason Eco Flower cannot mail a refund check to me for the amount I paid - $40.00.  I feel I should not have to go through the hassle and additional delay of filing a claim with PayPal.  I have waited 7 months since placing my original order, contacted customer service on numerous occasions, and was NEVER informed of a delay in my refund until contacting the Revdex.com.  This company has horrific customer service, and I feel my refund should be processed and sent to me immediately.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I have pulled up your outstanding order and do see that your order has shipped and is currently in transit to your local USPS for delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 10th. We do hope you love the #BestFriends bouquet you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching back out to us. As the order has shipped and was delivered the item is not eligible for refund. Based off the date of order placement your order was shipped on the 17th business day. As per our Terms & Conditions, it is our goal to ship within 15 business days but we do not guarantee a date. Thank you

Hello,As the order has been delivered it is not eligible for refund. If you choose to return the item you may do so. If you choose to return the order your refund would be processed once the order has been returned to our warehouse. Thank you

Hello,Thank you for reaching out to us. I apologize for the issues that occurred with your order. We have reshipped the entire order as of today. Please keep the additional bouquet with our sincerest apologizes. You can track your shipment by using the following...

link, [redacted]. As the order was shipped today, please allow 24 hours for the tracking information to update. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and I see the order that was delivered in April so I pulled up the other 2 orders and I see that they were shipped out on May 8th and May 10th. I see that the order that shipped on May 8th...

was delivered on May 15th. I am unsure what caused a delay in shipment with your order that shipped on May 10th but based off the tracking it was delivered this past Saturday, May 27th. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that a paper check is being sent to the address on file. Please keep an eye out for it to arrive. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the issues you had with your order. I have pulled up your order and see that your refund has been completed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days of the date of the email. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for FINALLY returning my refund.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your and see that it was shipped on May 16th. An email confirmation was sent to the email address on file. Based off the tracking information your order is in transit to your local USPS for delivery....

Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your and do see that it is for our Three Color Bridal bouquet, as well as our Pink! Bouquet. Due to the Bridal bouquet or wedding production time frame does go in to effect. Based of our Wedding FAQ sheet. We do prioritize wedding orders off...

the wedding/delivery date that is provided by the customer at the time of order. Our goal is to deliver the items 7-14 days prior to that date. I do see that the order was cancelled and refunded at your request. Thank you