Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. It looks like your order has shipped. An email confirmation was sent to the email address on file. I have included a link to better track your...

shipment, [redacted]. Based off the tracking information, your order is currently en route to your local USPS. We do apologize for the delay and any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much. I am eager for the arrival of the items! I am excited and hope everything comes in time. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I do see that you have spoken with a supervisor in our wedding department and they have advised that you would need to return the order as it was delivered prior to the date that was provided on the order. There has been no changes to wedding line Terms & Conditions since the placement of the order other than the lead time for production. Once the order has been returned to our warehouse your refund will completed. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I am unsure as to the delay and we are looking in to the cause. Your refund has been processed and en email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days of the date of the email. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have taken a look at your orders and do see that they were all refunded. I am including the transaction ID's verifying your refunds. Please let us know if there is anything else that we can help you with.Order #[redacted] - Transaction ID #...

[redacted]  Refunded March 20thOrder #[redacted] - Transaction ID #[redacted] Refunded March 20thOrder #[redacted] - Transaction ID #[redacted] Refunded March 11thThank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 16th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because they were rude and unapologetic for their actions. It took several phone calls, emails, and web chats to get to this legitimate response. They did not return any contact in a timely manner. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and been delivered on May 30th. We do hope you love your Candy Shop bouquet. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to...

your account within 3-5 business days from the date on the email. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled. I do see that you used PayPal as you payment process. As we have chose to no longer use PayPal as a payment option, we do ask that you file a...

claim so that we can complete your refund if you have not done so. Once the claim has been filed your refund will be processed via PayPal. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has shipped. An email confirmation, with tracking, has been sent to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:  That's fine, you can contact UPS or whomever but I want my money back.  If not, I will move forward with legal action.  It isn't so much about the money, it's the fact that no one got back to me about my order, I called SEVERAL times, sent emails and heard nothing.  It's now 6/20 and I don't have what I ordered.  Yet, I paid in full many weeks ago.  Not a good business practice.  Please refund 100% of my order or I will move forward by this Friday.
Sincerely,
[redacted]

Revdex.com:
I Am accepting closing this case since I have now received my money back from PayPal. The company did 100% guarantee delivery before Xmas as long as orders were placed before 12/12. I have screen shots of all of their promotions as well so they are no longer a truthful company. I also reached out to the company 4 times (not 2 like they claim) and I was told 3 of the 4 times that they would ship my orders with expedited shipping so I would get them before Xmas. I also have screen shot of every single one of those discussions. This company used to be honest and care about customer service. Not only did they not refund my money when I asked, they offered nothing to help fix the situation. I had 15 or so orders with this company and will no longer be ordering. They lost a lot of good customers this Xmas. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 12th. We do hope that you love the bouquets you received. Please let us know if there is anything else that we may help you with.Thank...

you

Complaint: [redacted]
I am rejecting this response because:Unfortunately,  you did not cancel my order.  I made a complaint through PayPal that you stole my money and they gave me back the money.  I am specifically complaining because your customer service was horrible as I (the customer) called multiple times and asked to speak to a manager with no response, you did not deliver in 15 days as promised and did not notify the customer that it was back logged when ordered, and you did not notify the customer of when you would have a delivery date.  As far as I'm concerned, I will reject all of your responses until you give an adequate response of why a manager did not call me back, why you are back logged but did not notify your customer and what are you doing to improve your processes to be a better company.  You have an F rating for a reason but you have no plan on how you are attempting to make it better.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is your responsibility - as the company that accepted my payment via PayPal - to refund the cost of goods. You are no longer following any guidelines set by PayPal and you were unresponsive to my emails and voicemails and when I finally reached your company, the customer service was horrible. You must refund the cost. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped. Based off the tracking information the shipment is currently in transit and USPS shows an expected delivery date of October 2nd. I am including a link below...

to better track your shipment. Please let us know if there is anything else that we may help you with.[redacted]Thank you

Revdex.com:i did call my credit card company and they had told me if the item is eventually delivered to let them know and they will put the charge back on my card.  American Express was going to give this company more time to deliver promised goods.  By no means have I resolved the issue with this company.  It was my credit card company under my complaint to them.   I will NEVER do business with this company again.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine..I'm not satisfied, but I do have my money back, thanks to American Express.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that the order has been cancelled and refunded per your request and was completed within the correct time frame that was advised to you. An email confirmation was sent to the email address on file. Based off the date...

of the refund it should have posted in your account quite awhile back. As the refund has been successfully deducted on our side you will need to follow up with your financial institution. I'm including the transaction ID in case there was a mistake made when the refund was being applied back to your account. Transaction ID [redacted]Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and is in transit. I am including a link to better track your shipment, [redacted]. Your...

order will handed over to your local USPS who will complete delivery. Please let us know if there is anything else that we may help you with.Thank you