Eco Flower LLC

HelloThank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:  I have not yet received the product.    Company has indicated on its way.  Would like to reserve acceptance of resolution until actually received and satisfied. 
Sincerely,
[redacted]

Hello,Our customer service is currently back logged on emails and are working to get through them as quickly as possible. We appreciate you sending pictures with your email and our customer service team will review them and reply back.Thank you

Complaint: [redacted]
I am rejecting this response because:There has still not been a resolution to this problem. It is now over a month since I placed this order and it has not been shipped. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:   I have recieved the item in the mail and it is falling apart. The paint is peeling off the box because it looks like it was packed before it was dry. The flowers are mashed and dirty. I can see the green floral foam and there are strings of dried hot glue all over. This item was thrown together and mailed. There are twigs sticking out one side but not throughout the whole centerpiece.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and your refund has been processed. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund should have posted back to your account with 3-5 business days from the date on the email. If there have been any issues in regards to your refund, please let us know.Thank you

Hello,Thank you for reaching back out to us. I personally cancelled your order when we received notification of your PayPal claim requesting refund. I do apologize that a manager never reached out to you. Once your order was cancelled they may not have contacted as your order shows resolved. As a small business that has grown exponentially in a very short we are still working on creating processes to keep customers informed of the status of their orders. We do wish that these processes could be completed over night but they do take time to create and execute. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will be...

posted back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have pulled up your order and see that it was refunded on June 15th. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account...

within 3-5 business days from the date of the email you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that at the time you placed the order you agreed to our Terms & Conditions, which is required in order to continue checkout. Per our Terms & Conditions all sales are final and will be replaced due to damage....

Also stated is that we must receive notification of damage within 3 business days of delivery. As the order was delivered in early December, the customer service representatives that you spoke with chose to set aside our 3 business day requirement and offered to replace the damaged bouquet. As per our policy we requested pictures of the damaged items to be emailed to us which we have yet to receive. I am including a copy of the Return/Replacement policy from our Terms & Conditions as well should you have any questions. In regards to your statement of Styrofoam material. The flowers are in fact made from a material called Sola wood, which is derivative of the tapioca plant and is a very soft wood. RETURN AND REFUND POLICY.Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date to [email protected] with pictures of product received attached, or (2) the wrong item was delivered, or if the bouquet arrives in substandard condition.Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refund processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As the orders have been delivered they are not eligible for a refund. If you chose to return them you may return them in the original packaging. Once they are received back to our warehouse you will receive your refund. In regards to the missing vase it is scheduled to ship this week. You will receive an email with tracking once it has shipped. As for the order that you recently placed is currently in production, if you prefer to cancel this order please let us know. Thank you

Complaint: [redacted]
I am rejecting this response because:I HAVE emailed customer service. Eight times! No one ever responds. Why do you think I opened this case in the first place???
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. I am including a link to better track your shipment, [redacted]. Please let us...

know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it will be shipping this week. We are currently awaiting a shipment of the vases required to complete your order. The shipment is scheduled to arrived today. Your order has been listed as...

a priority with our escalations team. An email confirmation has been sent to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order has been transferred to USPS who will complete the...

delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and we have received notification that your time frame has expired with PayPal. We are processing your refund to have a check mailed out to you as soon as possible. An email will be sent to...

you providing you with a check number to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! Per your request your order has been cancelled and your refund has been processed back to your original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial...

institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Due to privacy reasons we are unable to assist anyone other than the customer on file.