Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you very much!!  I was impressed how quickly the response got to them and how quickly eco rectified the problem.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that we have received your request to cancel your order. As we have chose to no longer use PayPal as a payment option, we do ask that you file a claim via PayPal which will ensure...

quick processing of your refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that a  member of our customer service team had reached out to let you know we were unable to complete your order due to supplier issue. I see that you have gotten back to us and the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will processes back to your account within 3-5 business days from the date on the email. Please let us know if there is anything that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am fully refunded. I will re-open the complaint if I don't see the money in my account in 7 business days as this company is known for telling customers that their returns are being processed and then 30 days later they still haven't been processed. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information your order is scheduled to deliver on June 6th. An email confirmation was sent to the email address on file. We do hope you...

love the item you purchased. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. Based off the tracking your order is currently in transit to your local USPS. Your local USPS...

will complete the delivery. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up all the orders you provided and I show that all the orders have been shipped to you. We do hope that you enjoy all of your items. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that it has shipped and is currently in transit to your local USPS who will complete the delivery. I am also including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,I do apologize but we are unable to refund for return shipping charges.Thank you

Complaint: [redacted]
I am rejecting this response because:I did receive it, however the product was damaged and colors bled onto each other.After waiting 3 months for my product, I received it damaged and when's I placed the flowers on a white table cloth in my craft room, the next morning had bled onto it. Only the red, but it was still shocking to me. Another eco flower customer (well previous customer as they are too done with the company) gave me the tip of wetting the flower to reshape it to my desire. So I was able to use some of the products. However, it's completely unprofessional and poor buisness management to withhold product for 3 months, and then send damaged merchandise only after I completed a complaint with Revdex.com. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received the product. Why would I have checked with them so many times for a product that I did not receive? They also couldn't bother to notify me of it's alleged shipment until now? I do not trust this. I will not pay for a product that I did not receive.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize that your order was delayed. I pulled up your order today and do see that it was shipped today. An email confirmation was sent to the email address on file. You can track the shipment using tracking number [redacted]...

at http://track.firstmile.com/. Again I do apologize that your order was delayed and do hope you love the item once you receive it. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 13th. We do hope you love the item that you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues that occurred with your orders. I have processed refunds for both orders and email confirmations were sent to the email address on file. Depending on your financial institution your refund will post back to your account in 3-5...

business days. We do apologize for any inconvenience caused, also there is no need to return the items that were shipped. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are currently implementing many new and exciting changes to ensure that these delays do not occur. I do see that your order has shipped. A shipping confirmation email has been sent to the email address on file....

Please let us know if there is anything else that we can help you with.Thank you

To Whom It May Concern: Although we are sorry to hear about this customer's delayed wedding flower order, we are unable to assist in the matter because the complaint was erroneously placed against our company. We do not have an order corresponding to the respective order number or in this...

customer's name. Just to clarify, we at EcoFlower Weddings (www.ecoflowerweddings.com) are a completely separate, non-affiliated company with Eco Flower (www.ecoflower.com). Eco Flower has a wedding line of its own. The fact that we share a similar name can create confusion. We at EcoFlower Weddings are a much smaller company - more of a mom&pop shop. We specialize in ONLY custom wedding flower orders. As the owner of this company, I personally participate in the order placement, customer service matters, and crafting of the floral items. Since the order was not placed with our company, we are unable to address the matter. It would be best for the customer to either file a complaint or to reach out to the corresponding company with whom the order was placed. Hopefully, the customer will be able to get the matter resolved in a timely manner. Let us know if there is any other information we can provide to further refute the complaint. Thank you. Warmly, Chelsea D[redacted]Owner, EcoFlower Weddings

Complaint: [redacted]
I am rejecting this response because:1. I am disabled and do not have funcition in my hands, so I cannot make repairs to the item.2. The damaged product was at fault of Eco Flower, therefore, it is legally not my responsibility to pay for a box and return label.3. I am seeing a box and return label so I can mail the damaged product back to you for a full refund.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I am unsure why the delay but I have confirmed your refund and an email confirmation has been sent to the email address on file. Depending on your financial institution your refund will be back to your account within...

3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled. After further review we have confirmed that your refund is being processed directly through Paypal. You will be notified once it has been...

completed. Please let us know if there is anything else that we may help you with.Thank you