Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS who will complete deliveryI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it was placed on April 27th, per our Terms & Conditions it is our goal to ship orders within business daysBased off this information I do apologize that your order was not shipped in last weeksWe had
received an overwhelming amount of orders for Mothers Day which has caused delay'sAs you had filed a chargeback, I have accepted the chargeback and cancelled your orderAs we have accepted the chargeback your bank will complete the refund process. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has shipped and is in transitI am including a link to better track your
shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
I received one refund for $and have filed the claim with Paypal (as directed from EcoFlower) for the second refund of $71.99. I am now waiting for the second refund via Paypal
Sincerely,
*** ***

Hello,Thank you for reaching out to usI am sorry to hear of the issue you have hadI have processed the refund back to your original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your
account within 3-business daysPlease let us know if there is anything else that we may help you with. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in you orderI have pulled up your order and see that your order has shippedAn email confirmation has been sent to the email address on fileBased off the tracking information, your order is currently in transit to your local
USPSI am including a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because while I did receive the email notifying me that a replacement bouquet would be sent and that it was sent to an "escalations team", there was no response to my direct question on what the estimated delivery time would be for the replacementAs previously mentioned, I am hesitant to mark this issue accepted or closed until the matter has reached a full resolution - meaning that the replacement bouquet has been received and is the correct product that was ordered.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderAs per our Terms & Conditions, it is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadeI have pulled up your order
and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would be posted back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that they have been refundedWe do apologize for any inconvenience caused by the delayPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I don't want this closed out until I hear back from Eco Flower with their resolutionThey want me to email a photo of what I received and until they respond to that email (which per their website could be a month or more) I don't want this closed outPlease allow time for them to respond to my email.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderIn regards to the guaranteed Christmas delivery, it was delivery option available at checkoutI do see that your order was refunded back to your original form of payment on December 29th.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and I do see that your order was cancelled and refund requestRefund requests do take 5-business days to completeOnce they have been processed it then gets processed back to your financial instituteDepending on your financial
institution your refund will take 3-business days to post back into your accountI do see that your refund has been processed successfullyPlease contact your financial institution if you do not see your refund back in your account by April 14thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your account and verified that both orders were cancelled and have been refunded on our endPlease let us know if there is anything else that we may help you with.Thank you

They canceled the order thru paypal and refunded me partialI paid with a 50$ gift card on which they did not refund back on the gift card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThe only reason they shipped it out finally was because the Revdex.com contacted themThey did this so that I had to except the orderSo they wouldn't have to issue a refundOnce I receive it I would like to return it if possible
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:On 12/1/2018, I received this email from your sales department (see below) No where did it indicate concerns with PayPal I feel that your response to my complaint is an avoidance tactic as you were not even able to indicate a date of refund, especially since you are already past due I’m sorry, but this is unacceptable I was so excited to receive your product after placing my order in March It saddens me that your company’s customer service is not able to follow through with carrying out orders that are placed and that you are even unable to issue prompt refunds ***, Thank you for contacting us! The checks are written about once a month and you should be receiving it my the end of DecemberI do hope this information helps. Regards, AnnEco FlowerCustomer Service Departmentwww.ecoflower.com877-338-
Sincerely,
*** ***

Hello,Thank you for reaching back out to usWe have removed you from our email list, so you will no longer receive an future email offersPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usThe location in Illinois is a transit hubI have pulled up the tracking information and it does show that the item has arrived to the local USPS delivery local and will be delivered to the shipping address on file by USPS. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate you taking the time out to help me with this issue I really think the idea is beautiful, I have since ordered all of my bouquets for my wedding and I am very excited to recieve them
Sincerely,
*** ***