Eco Flower LLC

Hello,Thank you for reaching back out to usI am so sorry to hear thisPlease send pictures of the item you received with your request to [email protected] customer service department will review your email and will reply back with a resolution. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderIt does look like your order has shippedYour order was shipped by USPSThe tracking number assigned to your shipment is ***Please let us know if there is anything else that we can help you
with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, their response time has been much longer than what they state. Thank you for acting on my behalf in trying to get this issue resolved
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been refunded back to the original form of payment last weekIf you have no received notification of this refund please reach out to them directlyPlease let us know if there
is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI reviewed your account and have had a chance to got through all your ordersYou may return any of the orders that you have received at your discretionAll items returned must be in unused condition and returned in its original packagingWe will be happy to
refund you for the order that was cancelled back to the gift card that was providedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because: their ads were misleading If they cannot fulfill existing orders, they should not continue to blast out sales, bogo, giveaways, etc.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your
account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order had shipped but was apparently lost in transit on June 9thI have started the process to refund for your the order and you will receive an email to the email address
on fileI am sorry to hear that the recipient has since passed and our sincerest condolences to youPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:i want my return shipping
refundedi do not want a gift card from a company I am never ordering from againcustomer service admitted the website description of my bouquet was misleadingI would like a refund of my return shipping $
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Standard customer service response time is typically business days I gave business days cancelling my order and my order was still sent anyway I have contacted my credit card to get my money refunded As I am not home during the day I won't be able to reject delivery of the packageUpon delivery, I will leave the package outside my house for hours and you are more than welcome to have USPS/UPS/FedEx etc come pick up the package I am not responsible for anything happening to the package as it should not have been sent Due to my work schedule and location, I will not be able to bring the package to a post officeIt is EcoFlower's responsibility to have the package picked up if they want it back
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderIt looks like your order has actually shippedThe tracking number for your order is ***You can track this order through First MilePlease let us know if there is anything else that we can help
you. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back
to your account within 3-business days from the date of the email. In regards to our production and shipping time frame that are listed in our Terms & Conditions. It is our GOAL to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePrior to checkout customers are required to read and agree to our Terms & Conditions prior to checkoutPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orders from March and April and show that they have been shippedI show that of the order has been deliveredThe 2nd order has been delivered to your local USPS who will complete the delivery
We do hope you love the items that you purchasedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that it has shipped and was delivered todayWe hope you love the flowersWe would love to see a picture of your finished project!!! Please let us know if there is anything else that
we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and I see that it was shipped on May 8th. An email confirmation was sent to the email address on file. I am including a new link to better track your...

order, [redacted]. Tracking shows that the item is currently in transit. The tracking information will update once it arrives at the facility closest to you. We apologize for any inconvenience caused and hope you enjoy your order. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the confusion. The order number given on the complaint was actually for another customer. The correct order number we have for you is [redacted] not [redacted]. Based off the corrected order information I have pulled up the order and do see that there is an issue with the item that shipped. Based off the tracking information, I do see that it was delivered to the local USPS in Commerce City but has not shown any movement since it was delivered. Due to this information we would consider this shipment as lost as I see that we have done and a refund was processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would process back to your account within 3-5 business days from the date of the email. If the package is located and delivered please refuse or return the item back to your local post office as we are filing a claim with USPS.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and they have both shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is in transit to your local USPS. USPS will deliver...

both orders. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your orders and confirmed that they have been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back...

to your account within 3-5 business days from the date of the email.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that the colors were incorrect. Per our Terms & Conditions please send pictures of the item you received to [email protected] and our wedding coordinator will review and email you with the resolution. Please let us know if there is...

anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. Your order has been cancelled and refunded per your request. An email confirmation has been sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you