Eco Flower LLC

Hello,Thank you for reaching back out to us. I do apologize but we are unable to refund your order until the order has been returned to our warehouse. Item is currently showing in the possession of USPS. Once the order has been returned your refund will be processed. Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and verified that your refund was completed over 2 months ago. An email confirmation was sent to the email address on file. on June 28th. And depending on your financial institution, your refund would have posted within 3-5 business...

days from the date of the email. I have verified that your refund was completed successfully and am including the transaction ID confirming completion. Your transaction is [redacted]. If you have not received your refund, you will want to follow up with your financial institution.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your order was requested to be delivered on September 18th. Per our wedding FAQ's our goal is to have wedding orders delivered on or before the requested delivery date. Based off the information available on the...

order I do see that your order has shipped and is scheduled to be delivered to the shipping address on file, tomorrow, September 15th. We do hope you love your flowers and that your day is absolutely beautiful!!!!!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has shipped and was delivered today. We do hope you love the items you received. If you need further assistance, feel free to contact Customer Service at...

[email protected] you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 16th. We do hope you love the centerpiece. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been shipped and delivered on July 6th. We do hope you love the item you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and a refund process was started. Unfortunately we were unable to process the refund back to the original form of payment so a check has been sent...

out to the address on file, for the amount due. The check was sent out this week so please allow some time for it to arrive. If you don't receive the check within 7-10 business days from today please let us know and we look into it. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and a refund has been processed. An email has been sent to the email address on file. Depending on your financial institution your refund will post back to your account...

within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that they have both been shipped and were delivered on May 30th. We do hope you love the items that you received. Please let us know if there is anything else that we can help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. It looks like your order has shipped. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and been delivered. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear that you feel this way. I can assure you that the previous response to your complaint was not automated as that is really difficult to do. Your orders were reviewed and it was decided that as both orders were cancelled and refunded, the issues had been resolved. If you feel that you would like to further discuss the issues with your orders you are welcome to contact our customer service department and ask to speak with the manager on duty. Please let us know if there is anything else that we may help you.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped and is currently with our partner carrier who will transfer the shipment to your local USPS for delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that it has shipped. I am including a link to better track your shipment, [redacted]. Based off the...

tracking information your order is currently in transit to your local USPS who will complete the delivery. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Even though they did not say there was anything that needed to be checked - either on their pages or their checkout, I will close the case as I have received product.  I am however going to write a negative review as some of the product looks like it was made by a 2nd grader.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to...

the account within 3-5 business days from the date on the email. Thank you

Hello,Thank you for reaching out to us. I apologize for the issues with your order. I have pulled up your order and see that your order has shipped and was delivered on July 12th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. One of the items on your order is currently on back order. At this time we do not have a estimated ship date available as we are awaiting a shipment of the specialty flowers needed to complete your order. Your order has...

been added to a priority list and will be completed once we receive the supplies required. Please let us know if you prefer to cancel your order. Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear that your item arrived damaged. Per our Terms & Conditions we do ask that you send pictures of the damage to [email protected], if you have already our customer service department will review the pictures and follow up with you directly. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We have investigated your complaint and found it to false. Based off the information found your order was delivered on the date that you were advised it would be delivered. We have also received notification that the items were used as intended. At this time...

there is nothing further we can offer you.Thank you