Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and your refund has been processed back to your original form of payment. An email confirmation was sent to email address on file. Depending...

on your financial institution your refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up you both orders and verified that they have been cancelled per your request. I have confirmed that one refund is currently processing and you will receive notification of its completion via PayPal.In regards to the...

other order we are unable to process the refund with your original form of payment so a check will be sent to the address on file in the amount of $82.97. We send checks out twice a month so yours will be going out in the next mail out. Please keep and eye out for it. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and confirmed they have been cancelled and refunded per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days of the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I finally received the product I ordered back in May. But only after I had filed with the Revdex.com and the Utah Consumer. It's sad that a customer has file a complaint in order to get the product they ordered and paid for. Your business practice needs work. From the ground up. You're still accepting order and promising a 10-15 production time, yet you can't fulfill the orders you already have. Customer service is non existent, your phone line goes directly to a voicemail after being on hold for what seems like forever. And emails go unanswered. While I have received my product and it looks similar to what I ordered, it's damaged. The bubble wrap around the bouquet was so tight that it bent most of the flowers and broke a few of them.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize but we are unable to locate an outstanding order under the information provided. If the order was placed under a different name, email address or if you have an order number please let us know. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I see that one of your orders was delivered to you Friday March 5th. We do hope you love the item you received. In regards to other order I see that it has shipped as well and tracking shows that it will be delivered on...

Monday May 8th. I have included the link to track your remaining order. [redacted]. We apologize for any inconvenience caused by the delay. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and your refund is currently being processed. An email will be sent to the email address once it has been completed. Please let us know if there is...

anything else that we may help you with.Thank you

Hello, Thank you for reaching out to us. I am sorry to hear that your bouquets did not arrive in time for your wedding. As the bouquets that you purchased were 4 of our General Production items, the policies are different than if the items would have been from our wedding line. We would be...

happy to refund your purchase once the items have been returned. Once the items have been returned your refund would be processed and an email confirmation would be provided as well. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your order was cancelled and was refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business...

days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and I see that your order has shipped. I am including a link to help you better track your shipment, [redacted]....

Please let us know if there is anything that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will accept this response since I received the items I paid for, but I am disappointed that one of the three items was crushed, and one is missing flowers.  In lieu of sending back 2/3rds of my order and waiting several more months for a solution/response, I will just try to repair them myself.  Thank you for your assistance in getting my order shipped.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order was shipped today. I am including a link to better track your shipment, [redacted]....

Please allow 24-48 hours for the tracking information to update. Your order will be handed over to your local USPS for delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per our Terms & Conditions it is our goal to ship orders within 15 business days. We do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customer. All...

requests are noted and are taken into consideration when in production, but it is not a promise nor guarantee. But we do allow cancellations if we pass the 15 business day goal. I have cancelled and refunded your order as requested. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that the order has been cancelled and refunded. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have cancelled and refund your order. An email was sent to the email address on file confirming your refund. For the past 24 hours we have experienced some technical difficulties with our phone system as we were in...

the process of upgrading. We had updated the website and our Facebook page with the number for that time frame. Our upgrade has officially been completed and our phone system is up and running. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have completed your refund and am looking in to the delay. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account 3-5...

business days, if not sooner. Please let us know if there is anything else that we can help you with.Thank you