Eco Flower LLC

Hello,Thank you for reaching out to us. I do apologize for the delay in your order. We have experienced a few issues in regards to the Central Park Bouquet. We initially experienced a delay due to the vases arriving damaged. Once received the replacement vases, we received notification that the...

flowers shipment that has been expected was held up in customs and is scheduled to arrive soon. We have given your order to our Escalations team and they will work to get the order out as quickly as possible. I apologize that you received a email response later than expected. Our customer service team is currently working on over 1000+ emails and are working to get through them as quickly as possible. We do understand your frustrations and apologize for any inconvenience caused. I have given your information over to my customer service team and they will be responding to your email soon. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I do see that your order has been refunded and a refund notification was sent to the email address on file. I do apologize for the delay in your refund. Our customer service department has been working on getting...

through emails as quickly as possible. Please let us know if there is anything else that we can help you with.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and see that it has shipped. You can track your shipment at UPS.com using tracking number [redacted]. Please let us know if there is anything else that we can help you...

with.Thank you

Hello,Thank you for reaching back out to us. As you filed a chargeback there is no confirmation of refund as it was done directly with your financial institution. Chargeback was completed on November 3rd. You will need to contact your bank and speak to them about the outcome of your chargeback.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. The Central Park Bouquet was overwhelmingly popular and is currently on backorder. If you chose to wait for the item we will place you on a priority list for the item to ship as soon as it is available. I apologize that...

I do not have a estimated ship date for you at this time as we do not have that information available at this time. We are currently awaiting a shipment of the specialty flowers required to complete the bouquet. Please let me know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear you feel this way. Your order was shipped prior to your complaint being processed. We currently have an escalations team that is working to get any delayed orders out as quickly as possible while we are updating processes in production. We do apologize that your order was delayed and do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have processed a full refund back to your original form of payment. An email confirmation was sent to the email address on file. Depending on your financial institution your refund should post back to your account in...

3-5 business days. We do apologize for an inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize that we were not able to fulfill your order. We do list our terms and conditions on the website, as well as being listed on each product page under the shipping and production information. We do request that our customers read over our terms...

& conditions prior to checkout and acknowledgement of reading and agreeing to those terms & conditions is required prior to check out. I have pulled up your order and I do see that your refunds were completed yesterday and have been sent to your financial institution. Please let us know if there is anything else that we can help you with. Thank you

Hello,Thank you for reaching back out to us. Tracking doesn't update to USPS till the shipment has been transferred over to your local USPS. Based off the tracking information today, your order has been delivered. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped. Based off the tracking your order is in transit to your local USPS. USPS will complete the delivery. Please let us know if there is anything else...

that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that item has shipped. Based off the tracking information, your order is currently in transit to your local USPS who will complete the delivery. I am including a link to better track...

your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize but your order is ineligible for cancellation at this time. Per our Terms & Conditions it is our goal to ship all orders within 15 business days (Monday-Friday). At this time your order is currently on the 11th business day. All sales are...

final and are eligible for cancellation and refund if the order has not shipped after the 15 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. After reviewing your order further I do see where we had requested pictures of the what you receive but we have yet to receive them. In regards to the previous representatives they unfortunately had not taken our Terms & Conditions in to consideration while speaking with you. Based off our Terms & Conditions we do require 3 days within delivery to notify us of any issues with the order. As the order was received August 18th, we did hear from you until February 7th. At this time there will be no refund or shipment of additional flowers granted. Thank you

Hello,Thank you for reaching back out to us. After the previous response was sent to you our customer service had also received an email from you in regards to the issue. As you responded back to the email with a request for replacement the refund was stopped. A replacement has be requested and will be shipped out to you soon. You should have received an email confirmation in regards to the replacement. Once the replacement has been completed in production you will receive an email with tracking. Please let us know if there is anything else that we may help you with.Thank you

I would like it to be noted that it is not actually Eco Flower who resolved this complaint, but Pay Pal.  Eco Flower charged my credit card immediately for a product that they can not provide.  They send canned responses to emails, then told me they would refund my money, which they also did not do.  When I called a second time about my refund, they told me to file a claim with PayPal.  I am satisfied that I got my money, although what I wanted was the product that I paid for.  I am dissatisfied with everything about the transaction (lack of product, terrible customer service), other than PayPal.

Hello,Thank you for reaching out to us. I apologize for the delay. I have pulled up your order and confirmed that it has been cancelled and your refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution, your refund will post back to...

your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. We are extremely apologetic that we are unable to fulfill your order. We are experiencing a delay with our suppliers and do not have the ability to fulfill loose flowers orders. We do apologize that we were forced to cancel and refund your order. The refund...

has been sent directly to the original form of payment, depending on them your refund should take 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that it came to having to file official complaints, but I received my order this weekend.  There is no scent on my product, which I had ordered, but the flowers look better than I expected and I am happy to have this ordeal completed.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your order and confirmed that they have been cancelled and refunded. An email confirmation was sent to email address on file. Please let us know if there is anything else that we may help you...

with.Thank you