Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order was shipped on May 8th. An email confirmation was sent to the email address on file. I am including a link to better assist you in tracking your...

shipment, [redacted]. Tracking does show that the order is currently in transit and will update once the order is scanned at facility closest to you. We apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It should be noted that the business made no attempt to refund my order until a complaint was made with the Revdex.com. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on May 30th. We apologize for any inconvenience caused by the delay and do hope that you enjoy your item. Please let us know if there is anything...

else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:
I have been out of town and unable to respond. The item ordered was received  while I was away but of poor quality, I had requested a refund, this not happen..this company is pathetic..Sincerely,
[redacted]

To Whom It May Concern:We are sorry to hear about this customer's experience. However, we are unable to assist in the matter because the order was NOT placed with our company - EcoFlower Weddings. We do not have an order in that customer's name nor with that order number. Just to clarify, although...

we share a similar name, we are a completely separate, non-affiliated company from Eco Flower (ecoflower.com). Our company specializes in just wedding flowers and just custom flower orders so we do not offer bouquet options for Mother's Day. We are a much smaller company, more of a "mom&pop" shop. Because we customer craft to order, we require that all orders are placed 2-3 months in advance of the desired delivery date. Since we are not responsible for this customer's order, it would be best if the customer reached out to the respective company's customer service team and/or post a complaint against that company. Hopefully, the customer will be able to get the matter resolved in a timely manner. Let us know if there is any additional information we can provide. Thank you. Warmly, Chelsea D[redacted]Manager/Owner, EcoFlower Weddings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order is shipping today. An email confirmation was sent to the email address on file. Please UPS 24 hours to update the tracking information included in the email....

Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that your order was cancelled and refunded back to your original form of payment on January 6th. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that the Bloomin Mason has been shipped and was delivered on June 14th. Your 2nd order is currently on back order. We are currently awaiting a shipment of the specialty flowers...

needed to complete your order. At this time we do not have an estimated date for shipment as we are waiting for a delivery time frame for the supplies. Your order has been placed on a priority list to be completed and shipped once the supplies arrive. If you prefer to cancel the remaining order please let us know. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that you spoke with a member of our customer service department yesterday, and requested your order be cancelled. Your refund has been processed and an email notification has been sent to the email address on file. Depending...

on your financial institution your refund will post back to your account with in 3-5 business days. Thank you

Hi [redacted],Thank you for reaching out to us. I apologize for the delay in your order. Our customer service department is currently working on 1000+ emails a day. I do see that we received an email from you on January 17th requesting that the order be cancelled and refund. Your order was cancelled and...

refunded by a member of our customer service department. Again I do apologize for the delay and do hope that you have a great day!Thank you,

Hello,Thank you for you reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. Based off the tracking information your order has arrived to your local USPS. USPS will complete the delivery of your items. Please let us know if...

there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that your order has been cancelled and refund process started. Once the refund process has been started it may take 14-20 business days for the refund to complete. Based off the date of the cancellation we are well within this timeframe.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped. I am including a link to better track your shipment, [redacted]. Your...

order is currently in transit to your local USPS who will complete the delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and reviewed it. Based off the information in the order I do see that on July 9th an email was sent to the email address on file. Advising you to file a claim through PayPal so that we may...

complete your refund. The reason we sent that request was due to the fact that we recently chose to no longer use PayPal as a payment option which has caused extreme delays with refunds. As of today we do not see that a claim has been filed. Once a claim has been filed we will be able to process the refund directly through PayPal. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order was shipped today. You can track you ship using the tracking #[redacted] at http://track.firstmile.com/. An email confirming the shipment was...

sent to the email address on file. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:Nearly a month has passed since I was told a paper check would be mailed to me. Nearly a year has passed since I placed my order. If you no longer use PayPal,  can you refund to me via venmo next week? If you must send a paper check,  please let me know exactly when you've cut the check. Please resolve this issue.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled. As your payment was processed using PayPal we do recommend filing a claim as we have chose to no longer do business with PayPal. Once the...

claim has been submitted your refund will be processed directly by PayPal. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. The previous response should serve as confirmation that the order has been cancelled.Thank you