Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the it has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund would post...

back to your account within 3-5 business days from the date of the email. Please let us know if there was anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. Per our wedding FAQ's we do aim to have the order delivered 7-14 days prior to the date provided on the order but it is not a guarantee. Our only guarantee is that the order will arrive prior to the date on the order. Based off the date of delivery the order...

did arrive prior to the date provided on the order. I have pulled up your order and see that you spoke with one of our wedding coordinators today. I am sorry to hear that your item was not delivered to the location of your wedding. We would have been happy to update the address for you. As the order has been delivered prior to the date on the order, it is not eligible for refund. If you choose to return the items you may and a full refund would be processed back to the original form of payment once the package has arrived back to our warehouse.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We did experience a delay in production due to the specialty flowers, required to complete the item, being delayed by customs. That shipment is expected to arrive very soon. Our Escalations team does have your order and...

they are working to get these orders out as quickly as possible. Once the order has shipped you will receive an email, with tracking, to the address on file. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. I pulled up your order and it looks like your order has shipped. Your order is currently en route to your local USPS. I am including a link with USPS to further track your...

order, [redacted]. We do apologize for the delay and any inconvenience cause and do hope that you love your items. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have reviewed the 2 orders in question. I do apologize but it seems that some of the information you have provided is incorrect. In regards to your first order #[redacted], I do show that half of the order was shipped. We...

received a call and we advised of the delay with the "Beard" sign but offered to send out the "Bicep" sign. We never received a call or email back in regards to this so we continued awaiting the availability of the "Beard" sign. We than received a call on November 9th regarding status and requested cancellation of both order #[redacted] and #[redacted]. Based off the orders, they were both cancelled at that time and refunds were processed immediately and email confirmations were sent to the corresponding emails. As order #[redacted], was also paid using a gift card, than the refund would go back to a gift card. Which is why you received the gift card back immediately.Once a refund has been processed and emails sent it will take between 3-5 business days for an Electronic Fund Transfer to post to the account. I do see that you have contacted our customer service today as well and verified that the refunds have posted back to your account. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. An email confirmation has been sent to the email address on file. Based off the tracking information your shipment is in transit to your local USPS who...

will complete the delivery. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and is currently in transit to your local USPS for delivery. I am including a link to better track your...

shipment, [redacted]. In regards to the 15 business day production time frame. Per our Terms & Conditions, It is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. Unfortunately we are unable to assist you as we have no orders under your name or the information provided.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that P.S. I Love You has shipped. Based off the tracking information your order has been handed over to USPS who will complete the delivery. In regards to your Wedding order I see...

that you have recently spoke with one of our wedding coordinators and they have changed your delivery date. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do apologize that we were unable to get the bouquet to in time for your wedding. As the item was a general production item we are unable to provide any guarantee for shipping or delivery, as stated in our Terms &...

Conditions. I have pulled up your order, however, and confirmed that it was cancelled. The refund process may take 7-10 business days to complete. I have confirmed that your refund was completed on the 10th business days and an email confirmation was sent to the email address on file. Depending on your financial institution your refund would process back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has shipped and is currently in transit to your local USPS for delivery. An email confirmation was sent to the email address on file. I am including a link to...

better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up both of your orders and see that your first order was shipped previously and is currently in transit to your local USPS who will complete the delivery. An email confirmation was sent to the email address on file. In regards to your second...

order I do see that it has shipped today and will be delivered to by the promised delivery date of August 13. An email confirmation was sent as well. Please allow 24 hours for the tracking information to update as our shipping partner processes the shipment. If you are having any difficulties tracking the shipment, you may track the shipment with our shipping partner, First Mile. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 21st. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: You fraudulently continue to offer sales and promotions through social media that you are clearly unable to fulfill. There is a whole Facebook page dedicated to brides and others who have been misled and robbed by your so-called company. Stop soliciting new orders with unrealistic production times, that you have proven yourself unable to meet. Taking people's hard-earned cash with no ability or intent to meet the promised delivery date is horrid and you should be ashamed. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your refund has been processed. Your bank has been notified of the refund and will process it back to your account. Depending on your financial institution your refund will process within 5 business days if not...

sooner. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have reviewed your order and confirmed that you have requested that the order be cancelled and the refund process began. The refund process does take between 14-20 business days to complete. Based off this information we are still...

within processing time.Thank you

Hello,Thank you for reaching out to us. I do apologize for the delay in your order. We unexpectedly lost a supplier that had caused in a delay in our production. I do apologize for any inconvenience this may have caused. I can also ensure you that it was not our intentions to not get back with you...

in a timely matter. Our customer service department is behind on emails and we are working to get through them as quickly as possible. I have pulled up your order and I do see that your order has shipped and that you did refuse delivery. Once the order has been returned to our warehouse we will have your refund processed. Thank you,Mindy

Hello,Thank you for reaching back out to us. I do apologize that you are not satisfied that your item was shipped. There will be no refunds or additional compensation for the order. As your complaint was not received until today we were unable to notify you directly through this platform. We do hope you enjoy the item you are receiving. Please let me know if there is anything else that we may help you with.Thank you