Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that both orders have shipped and been delivered. We do hope you love the items that you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account...

within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has shipped to the address on file. An email was sent that includes tracking. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that our customer service department did receive an email, with pictures, in regards to the item you received. Based off the information you provided you received the Bloomin Mason which is what I see on the order. Our...

customer service representative resent your order confirmation for you as well. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because I did finally receive the product. However, I am still very disappointed in the lack of customer service. After leaving several voicemails and emails, posting on social media and contacting the Revdex.com I was still never contacted by the company nor was I offered anything for the inconvenience. I will not be recommending Eco Flower to anyone nor will I order from then again. Thank you for your assistance in this matter. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on file. We do hope that you love the items you received. Please let us know if there is anything else that we may...

help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues you have experienced with your order. I do see that your order was mistakenly sent to incorrect customer. A replacement order was created for you and was shipped out to the address on file. I see that the order was delivered on...

February 14th. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. As we are currently awaiting a shipment of Dahlia's, I have cancelled and refunded your order as requested. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and do see that you have notified us that the replacement order arrived with a defect and our wedding department requested pictures of the replacement order. At this time I do not see that we have received the pictures as requested....

You may have not received them. So we would ask that you resend them or you may return the items for a full refund. Once we received the email or the product we will follow up with you via email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that both of the items on your order are currently on backorder. At this time I do not have a estimated ship date available. I have verified that your order is listed as...

priority and will be completed once the supplies are available. If you prefer to cancel your order please reach out to our customer service department. We do apologize for the inconvenience. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been settled. It is a shame that it had to take filing fraud with our CC and a complaint with the Revdex.com to get a refund on something that was supposed to be refunded to us anyways.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that your order has been cancelled. Refund is showing as pending. If you have not received your refund back to your PayPal account please file a claim through PayPal so that we...

can assist in the investigation of your refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. Depending on your financial institution it may take 3-5 business days for your refund to post back to your account. Based off the date that your refund was processed your refund should have posted back to your account. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. Due to the Mothers Day holiday, the subscription boxes were shipped a few days later than expected. I have pulled up your order and see that it has shipped and is in transit to you. I am including a link to better track your...

shipment, [redacted]. If you chose you no longer want to receive your subscription box you may log into your account and cancel the subscription at any time. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has been delivered. We do hope you enjoy your bouquet. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for getting back to us. We do appreciate your feedback and do apologize for the difficult situation. Unfortunately the supplies are not currently available in the colors requested and at this time do not have a time frame on when the colors will be available. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. We do continue advertisements for our products as there is many items that are available and we are currently able to complete. I do apologize that we were unable to fulfill the exact items that you purchase and do hope that you love the products that you received. Please let us know if there is anything else that we can help you with. Thank you

Complaint: [redacted]
I am rejecting this response because: Desired Settlement: Refund (Noted in my BB Complaint)
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that your Oh Deer arrived damaged/defective. Per our Terms & Conditions we do ask that you send pictures of the items to [email protected] and our customer service department will request a new item be sent out to you as soon as...

possible. An email confirmation will be sent once it has been completed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that we have received an email request to cancel your order. Your order has been cancelled and your refund is currently being processed. Once the refund has been completed you will...

receive an email to the email address on file. We do apologize for any inconvenience caused. Please let us know if there is anything else that we may help you with.Thank you