Eco Flower LLC

Complaint: [redacted]
I am rejecting this response because:
 I am not satisfied with the response from the business I complained about.  They want me to file a complaint with PayPal.  I feel they should refund me and if they have a problem with PayPal, they should take it up with PayPal.  I have NEVER had a problem with Paypal. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I do apologize for the issues that have occurred with your order. When we dropped PayPal as a payment option our system does not recognize them and we are unable to process the refund directly. I do see that you have recently filed a claim with PayPal and we...

are working with them to get your refund posted back to your account as soon as possible. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that you spoke with a member of our customer service department today. Your order has been given to our Escalations team and will be ship by the end of the week if not sooner. Once the order has shipped you...

will receive an email with tracking. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I have not received any notice from the wedding coordinator. It's been a few days now.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the issues that occurred with your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is currently in transit to your local USPS who...

will complete the deliver. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and delivered on July 7th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. I have pulled up your orders and see that they have both shipped. Email confirmations were sent to the email address on file. Based off the tracking information I do see that one of your orders was delivered on June 5....

I have tracked the other order and tracking shows that the order is in transit to your local USPS for delivery. We do hope you love your items. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues with your order. I have pulled up your order and confirmed that your order has been cancelled and your refund processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

would post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however I do think this company needs to modify their shipping policy as it is deceptive and inaccurate. Also, their customer service and order tracking needs major improvement. The only reason they shipped the order was because I filed this complaint. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that you had issues with your order. We have issued a full refund back to your original form of payment. We do appreciate you and again are extremely apologetic and do hope to work with you in the future.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. Your order has been shipped and I am including a link to better track your shipment. [redacted]. In regards to our Mother's Day...

delivery, if the customer did chose the Guaranteed Mother's Day Delivery option in our shipping options, than yes there order is in production and will be delivered for Mother's day. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. I have pulled up your order and do see that we have ever received a request for cancellation. As your order was shipped we were unable to refund your order. Once the order has been returned back to our warehouse you will receive an email with notification of refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I do apologize but I am unable to change what was advised to you by customer service. As previously stated we would be happy to send you out additional flowers or you may return the item for a full refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize for the delay in the receipt of your complaint. I have pulled up your order and confirmed that it has been delivered. Although we aim to ship orders by the requested delivery date, we do not guarantee that it will ship or deliver by the date...

provided. We prioritize orders by the wedding date that is provided. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues you have experienced with your order. I have pulled up your order and see that the order was refunded earlier today. An email confirmation was sent to the email address on file. Depending on your financial institution, it normally...

takes 3-5 business days for the refunds to post. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 14th. We do hope you love the bouquet you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. However we are only able to refund orders to their original form of payment. Based off your order $17 was completed with a credit care, while $25 was completed using a gift card. As a gift card was used on the purchase...

the amount of $25 would go directly back to the gift card. Based off your order the credit card and gift card amount were both refunded on May 5th. Please let us know if there is anything else that we can help you with.Thank you