Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I finally received the produce that I paid for, while I wish I had gotten a refund for the trouble I'm willing to accept this instead.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been shipped and delivered to the address on file. In regards to our production and shipping time frames. Per our Terms & Conditions, It is our GOAL to...

have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Thank you for reaching out to us. I do apologize for the delay in your order. As you are aware our previous wood supplier was unable to keep up with our demand so we were forced to locate another wood supplier that would be able to supply us with what is needed. I do see that according to the order...

you have spoke with a few of our different departments, the most recently being our "Where's my Order". I have spoke with my production team and we are just missing the wood needed to complete one of the items. We are currently expecting a shipment to arrive by the end of January and once it is on hand our florists will complete the item and have it shipped out to you. We do apologize for any inconvenience this may have cause. You will receive an email with tracking once the item has shipped. Please let us know if there is anything else that we can help you with.Thank you,Mindy

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have completed your refund and an email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days. Please let...

us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I am extremely sorry for the delay and that we were unable to send the gift within the time frame needed. Your refund has been processed and an email confirmation has been sent to the email address on file. Please let us know if there is anything else that we...

can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I pulled up your order and I see that your order has been shipped and delivered on May 23rd. We do hope that you love the bouquet that you received. Please let us know if there is anything else that we can help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been shipped and delivered on July 11th. We do hope you love the item you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that is has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would...

post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have looked up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to...

your account within 3-5 business days from the date of the email. Let us know if you have yet to see your refund and we will provide you with a Transaction ID to provide to your bank. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We are currently experiencing a delay in production due to unforeseen circumstances and are working to get your order out as quickly as possible. At this time we don't have an estimated ship date available but once the...

order has been completed an email, with tracking, will be sent to the email address on file. I do understand your frustration with the delay and would be happy to apply a 25% discount to your order.  Please let me know if this resolution is satisfactory and I will get it taken care of immediately. Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and verified that it has shipped and delivered. It looks as if your order was in production at the time of your filing. We do hope you love your items and that your day is beautiful!! Please let us know if there is anything else...

that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that your order has been cancelled and your refund was processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 15th. We do hope you love the bouquet that you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. Per our Terms & Conditions we do require pictures of the item that you received. If you have already emailed us than our customer service department will review the email and will notify once it has been processed. Without the pictures we are unable to proceed further.Thank you

Hello,Thank you for reaching out to us. We do prioritize wedding orders off the wedding/delivery date that is provided by the customer at the time of order. Our goal is to deliver the items 7-14 days prior to that date. I do see that your order was delivered on January 31st. We hope that...

you enjoyed your bouquet and that your wedding was beautiful!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that order has shipped and delivered. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information your order is out for delivery today. We do hope you love the Sun Kissed Mini Centerpiece. Please let us know if there is...

anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded.  If you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We did experienced an unexpected delay in production I have pulled up your order and see that the order was shipped on April 21st. You can track the shipment using the tracking number [redacted]...

using http://track.firstmile.com/. I have sent you a gift card for the inconvenience. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and refund processed back to the original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you