Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled. I do see that you placed the order using PayPal. We have recently made the decision to no longer use PayPal as a form of payment on our site....

Due to this change be are having difficulty processing PayPal refunds. We do ask that you file a claim via PayPal and we will be able to process the refund directly through PayPal. Please let us know if there is anything else that we  may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your orders and do see that one of your orders was shipped and delivered. I do see that you emailed us stating that the order was defective. I see that we have requested pictures of the items but we have yet to receive them. As for your other...

order I do see that it has been cancelled and your refund processed. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will submit a second complaint in my husband's name, per their request. 
[redacted]

Complaint: [redacted]
I am rejecting this response because I would like the tracking number if the order is scheduled to arrive before 21 May. They did reach out to us, which is much appreciated, but they called my Mom's number (who paid for the flowers) who lives out of state and I can't access the voicemail.It would be great if someone could call me at ###-###-#### or forward me through a tracking number at [redacted]
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear you received the wrong item. Per our Terms & Conditions we do ask that you send pictures of the item you received to [email protected] and our customer service department will review the pictures and request the correct item be sent....

Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered on June 13th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank...

you

Hello,Thank you for reaching back out to us. As mentioned previously it may take 3-5 business days for the refund to post back to your account. As of today it has only been the 2 business days. Please reach back out to us if you have not received by the 5th business days. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and delivered on June 8th. We do hope you love the item you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I apologize that you have not received the Terrarium, the item was overwhelmingly popular beyond our expectations. We have cancelled the item and have began the process of your refund. As we have chose to no longer use PayPal as a...

payment option so we will be issuing you a paper check in the amount of $16.36, the total amount of the item after the use of a promo code. We issue paper checks twice a month and yours will be going out soon. Please let us know if there is anything else that we may help you with.Thank you

Please confirm they sent to the updated address I emailed them over 1 week ago as this will cause a further delay.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay with your orders. I have pulled up your orders and see that they were both delivered on June 3rd. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hi [redacted],Thank you for reaching out to us. I do apologize for the delay in your order. I apologize that it took us so long to get back to you via email. Our customer service department is currently 2 weeks behind on email and are working to get through them as quickly as possible. I do see that an...

email was sent to you on January 20th advising you of the delay in your order. If you are willing to wait you will receive an email with tracking once the item has shipped. Please let me know if you would like to wait for the order or if you prefer the order be cancelled and I will process your refund. Please let me know if there is anything else that we can help you with.Thank you,Mindy

Hi [redacted],Thank you for reaching out to us. I apologize for the delay in your order. During the month of December we lost our wood supplier due to their inability to keep up with our demands. We were able to locate a new wood supplier and they worked to get us all the wood supplies that we need but it...

did take some time. We do apologize for the delays and we are making many exciting changes and hiring additional people to ensure a better customer experience. I do see that your order was delivered today, February 23rd and do hope that you absolutely love your items. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post...

back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the issues with your order. I have pulled up your order and the refund has been completed. An email confirmation was sent to to the email address on file. Depending on your financial institution your refund will post back to your account within...

3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. We apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days from the date of the email. If you prefer to no longer receive promotions just go to the bottom of the email you receive and click on the unsubscribe hyperlink and you will no longer receive any email promotions. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that your it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and see that the order has shipped. I am including a link to better track your shipment, [redacted]. Please let us...

know if there is anything else that we can help you with.Thank you