Eco Flower LLC

Complaint: [redacted]
I am rejecting this response because:  I am not sure how this rejection system works, but I really need people to know of the terrible experiences I have had. Even after many many emails and calls they never got back in touch with me! I just waited and waited for my product which suddenly arrived two months after the purchase. 
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. I have pulled up your order and see that your order has been cancelled and refunded per your request. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account...

within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Of  I transposed the numbers the first order was actually [redacted], not [redacted], the business days they are processing a refund but I have no proof of that however given the poor service I would expect some form of apology compensation. Due to the amount of money in question it is not worth it to pursue arbitration, but I strongly recommend people take their business elsewhere.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was delivered today. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that the order has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

will post back to your within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in the order. I have pulled up your order and confirmed that your order was shipped to the address on file. An email confirmation was also sent to [redacted]. Based off the tracking information the order is currently...

in transit. As the order has shipped it is no longer eligible for refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your refund. Due to the fact that we have chose to no longer use PayPal as a payment option we are unable to provide your refund directly through your account. We are working to get your refund out as soon as possible which will...

come in the form of a paper check. Please keep an eye out for it as it will be delivered to the address on file. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order is in transit to your local USPS. USPS will complete...

the delivery. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that your order was delivered on June 29th. As the order was delivered the prior to the date provided the order is not eligible for refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,I have pulled up your order and do see that our customer had received an email from you on July 14th. They have advised you of what can be done in regards to your order. I apologize as there are no attachments to your complaint so I am unable to see any of the issues. As customer service has received your email they will work with you on a resolution.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request, as you were advised of earlier. I have confirmed that it was completed successful. I am including your transaction ID for...

confirmation as well, [redacted].Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped 5 days ago on May 11th. An email confirmation was sent to the email address on file. I apologize if you have not received the shipping confirmation. I am including...

a link to better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has shipped. An email, with tracking, was sent to the email address on file. Based off the tracking information, it looks like it is expected to deliver on October 5th....

Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped and delivered on May 22nd. We do hope that you love your Deco Statement Bouquet. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it has shipped and been delivered to you. Based off the information on the order, it was delivered as promised on the date that was promised. Based off the date that we received your approval on your photo proof, it was...

stated that the order was needed by June 5th. Tracking confirms that the order was delivered as promised on June 5th. As the order was delivered on the date your order is not eligible for refund. Please let us know if there is anything else that we may help you with.Thank

Hello,Thank you for reaching out to us. I apologize for the issues with the order and confusion with your refund. I have pulled up your order and confirmed that the order has been cancelled. I have reviewed the order and see that you were advised to file a claim via PayPal to complete your refund....

The reason you were advised of this is because we recently chose to no longer use PayPal as a payment option causing delays with our refund processing. Once you file a claim we will be able to process a refund directly through PayPal. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you haven't received your refund. I was unable to find a reason for the delay but I will be looking into it further. I have confirmed that the refund has been processed and an email confirmation has been sent to the email address on...

file. Depending on your financial institution your refund will post back to your account within 3-5 business days, if not sooner. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would...

post back to your account within 3-5 business days from the date of the email. If that time has past and you have yet to see your refund, please let us know and we will provide you with the Transaction ID to provide to your bank. Please let us know if there is anything else that we may help you with.Thank you

As the name on the complaint does not match the name on the order we are unable to assist you.

Complaint: [redacted]
I am rejecting this response because: I used the Mother's Day discount code. And I left 3 voicemails and several emails asking for a refund right after Mother's Day, weeks before you finally shipped the items. You decided to ignore all the messages and ship the items anyway, even though you had every opportunity to cancel my order and refund my money. Funny that after contacting the Revdex.com you have no trouble responding to me. You're business tactics deserve a criminal investigation. There are entire social media pages dedicated to how you have screwed people over. I will be contacting the attorney general. 
Sincerely,
[redacted]