Eco Flower LLC

Hello,Thank you for reaching out to us. I do apologize for the issues that occurred with your order. I have pulled up your order and do see that your order was cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refund completed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. Yesterday one of our customer service representatives reached out to you in regards to the delay. This item was overwhelmingly popular and we are currently awaiting a shipment of them. If you would like to wait...

for the shipment to arrive your order has been placed as priority to be completed as soon as the shipment arrives. Please let us know if you would like to wait for the item or if you prefer that your order be cancelled. Thank you

Complaint: [redacted]
I am rejecting this response because: I may not be the customer name on order, but I can provide the name and order number, as well as submit documents as proof of correspondence with this company if needed.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Nevertheless, I remain disappointed in the company's lack of communication/customer service, and further in its total failure to acknowledge any error on its part in delaying over three times the stated production date or to provide any explanation for that delay.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it shows that your order was shipped and delivered on May 27th. We do hope that you love the item received. Please let us know if there is anything else that we can help you with.Thank...

you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to your...

account within 3-5 business days from the date of the email. As per our Terms & Conditions, we do not promise or guarantee shipping or delivery within a specific time frame. It is our goal to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. A response was provided to your credit card company on June 29th. Until the dispute has been completed there is nothing further that can be done on our end as we have responded.Thank you

Complaint: [redacted]
I am rejecting this response because:Revdex.com:The response is true but it is not satisfactory. They are still stating on their website that orders will be sent within 15 business days of purchase. When I finally cancelled it was because I had placed my order 3 1/2 months ago and could only be told it would be “several months” before it would ship. After waiting for the refund for over two weeks I basically gave them a 4 month interest free loan. This is not satisfactory. They also waited until they received the Revdex.com complaint to refund my money. How long would they have held it if I hadn’t complained?
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We have experienced a delay in production and are working on getting delayed orders out as quickly as possible. I have pulled up your order and see that our customer service department has received an email requesting...

that the order be cancelled. The order was cancelled per your request and refund has been processed back to your original form of payment. Please let us know if there is anything else that we can help you withThank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that the order has shipped. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in the remaining 2 items on your order. l have pulled up your order and see that they have shipped and are currently in transit to your local USPS. An email confirmation was sent to the email address on file. I am including a link to...

better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: They have requested that I send them pictures of the damaged item.  I have done this through the Revdex.com response email (and attached them again today) and I have done this through regular email.  I'm not sure what else I can do to get the pictures to them.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and verified that it has been cancelled and refunded. As you were advised previously, refunds are currently processed within 7-10 business days. Due to an update in with our system we are...

currently having to manually process refunds. Based off this information, your refund was completed within the time frame provided. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post within 3-5 business days from the date of the email. In regards to our production time frame, it is our GOAL, not a guarantee, to have your order shipped within 15 business days of purchase. We do not guarantee delivery dates for orders. As all orders are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that your order has been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and your order refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

I have received my 3 orders, which are all beautiful. I am still waiting on the 2 vases that I ordered, which are apparently back ordered. I will be watching for and expecting these to ship. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order! Per your request your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within...

3-5 business days. Please let us know if there is anything else that we can help you with.Thank you