Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. This item was overwhelmingly popular and our wood supplier was not able to get them manufactured fast enough. I have pulled up your order and it has been cancelled and the refund has been processed. An email...

confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order was shipped and was delivered on June 6th. We do hope you love the bouquet you received. Please let us know if there is anything else that we may help you with.Thank...

you.

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and was delivered on June 14th. We do apologize for any inconvenience caused. We do hope you love the item that you received. Please let us know if...

there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on file. We do hope you love the bouquet you received. In regards to our production time frame. Per our...

Terms & Conditions, our goal is to ship orders within 15 business days. As this is a goal it is not a promise or a guarantee that the items will ship within this time frame as all items are handmade and made to order. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that it has been cancelled AND refunded per your request. The refund was processed back to the original form of payment and shows that it was completed successfully. I am including the Transaction ID number to provide...

to your bank if you do not show the amount credited back to your account. The order shows that the refund was successfully completed on February 5th. Depending on your financial institution it may take 3-5 business days from that date for the refund to show in your account. If your account does not show the credit here is the transaction ID for your bank, 1BsDMn4eafA83udxaym0k5hU. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I have been told before my money was being refunded and it was not. I will except this response when you SHOW ME THE MONEY!
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that a paper check was sent to the address on file. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would still keep an eye on this company, they are not well managed at all. I called and emailed to get the issue resolved and the only way they have communicated with me is through you all.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order was shipped and tracking shows that it has been delivered. We do hope you love the 2 bouquets that you received. Please let us know if there is anything else that...

we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your order has left our shipping partner facility and is in...

transit to your local USPS. USPS will complete the delivery of your order. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that per your request your orders have been cancelled and a refunds processed. An email confirmation has been sent to the email address on file. Depending on your financial...

institution, your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has been shipped and was delivered on June 12th. We do hope you love your Sweet Home Alabama bouquet and vase. Please let us know if there is anything else that we may...

help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive a response from this company just yesterday in regards to a refund. As of yet, no funds have been credited to my account but I'll continue to monitor over the next few days. Thanks to the Revdex.com for assisting me in this matter and to the business for resolving this 4 month long issue. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your and confirmed that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to...

your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I have pulled up your order and see that your refund was completed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though their email inducates they iniated the refund prior to the complaint, they did not issue it until afterwards. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize that the items did not arrive within the date provided. Once the order has shipped from our warehouse we have no control over the delivery time frame. As the orders have been delivered they are not eligible for refunds. If you chose to return the...

items you may and a refund would be processed at the time they arrive back to our warehouse. Thank you

Hello,Thank you for reaching out to us. I am sorry to hear you feel this way. As per our terms & conditions we are unable to make any changes to an order once the order has been placed. As the order has shipped the item is not eligible for refund. Although it is against our terms & conditions, you may return your order, in its original packaging for a full refund. Once the order is received by our warehouse your refund would be processed. Thank you

Complaint: [redacted]
I am rejecting this response because: I have been told this since SEPTEMBER.  There is no reason why a refund should take 5 months to process.  I have been lied to no fewer than 12 times via email and on the phone that my refund is being processed.  I want my money back Thank you
Sincerely,
[redacted]