Eco Flower LLC

Hello, Thank you for reaching out to us. I apologize for the delay in your orders. We have experienced a slight delay in production due to supplier back orders. I have pulled up both orders and they have been cancelled and the refunds have been processed. An email confirmation has been sent in...

regards to both orders to the email address on file. Depending on your financial institution your refunds will post back to your account within 3-5 business days. We apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We have received your request for cancellation and your order has been cancelled and the refund has been processed. A email confirmation was sent to the email address on file. Please let us know if there is anything...

else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I have pulled up your order and confirmed that your order has already been refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I apologize that you have had trouble reaching out to our customer service department. Customer service does try to get to as many phone calls as possible. We are extremely busy at the time and as calls are our first priority our emails are currently behind. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per our Terms & Conditions it is our goal to ship orders within 15 business days, although we do not guarantee delivery dates. I have pulled up your order and confirmed that the order has shipped and was delivered...

on June 12th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped. Based off the tracking information your order is scheduled to be delivered this Thursday, August 24th. We do hope you love the items you receive. Please let...

us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund would post back to...

your account within 3-5 business days from the date of the email. Thank you

Hi [redacted],Thank you for reaching out to us. I apologize that you have had trouble contacting us. We are currently in the process of hiring and building up our customer service department to ensure that these issues do not happen. I do see that a member of our customer service team was able to take...

care of the issue and refund was issued. Please let us knwo if there is anything else that we can help you with.Thank you

I do apologize but as you are not the customer on file we can not assist you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We have implemented many new changes to ensure these issues do not occur again. Based off your order I see that you contacted our Where's my Order and they have cancelled your order and processed a refund as...

requested on March 1st.Thank you

Hello,I have reviewed all emails received from you and the most recent email we received was on October 2. In this email you requested to cancel if the item was not shipping. As per our FAQ's, it may take our wedding department 24-48 hours to reply as all emails are responded in the order received. Once your email was received, our wedding department checked the status with our florist and found that it was completed and had been packaged for shipping. An email was than sent to advising that we could cancel but there would be a 25% restocking fee or the item was available to ship that day. We had asked how you would like to proceed. Since we did not hear back from you, your order was shipped. If you prefer to return the item, you may do so at your discretion. If you decided to return the item your refund would be completed back to the original form of payment minus the 25% restocking fee. Please let us know if there is anything else that we may help you with.Thank you

Hello.Thank you for reaching out to us. I have pulled up the order number that was provided and see that it is for a Two Color Bridal Bouquet. Per our Terms & Conditions, as well as our Wedding FAQ's, which are agreed upon prior to checkout. Our Wedding items do have a different production time...

frame than our standard items.  Wedding orders are prioritized by wedding date/delivery date, which is the date provided by the customer at time of order placement. We aim to have wedding orders delivered 7- 14 days before your wedding date provided. It does look like you have spoke with our customer service department and they have cancelled the 2 remaining orders.I do apologize that there has been issues and delays in speaking with our customer service department. We are currently in the process of hiring and training additional representatives to assist us with our customers. Our current representatives are working to get through over 3000+ emails as well as answer phone calls. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you,

Hello,Thank you for reaching out to us. I apologize for the delay in your orders. We have experienced a delay due to our glass suppliers shipment of vases arriving damaged. Per your request your order has been cancelled and refund. An email confirmation was sent to the email address on file....

Depending on your financial institution your refund will post back to your account in 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We had experienced a delay in production due to our supplier sending us the incorrect vase required for the Sunkissed Mini Centerpiece. Per your request your has been cancelled and the refund processed back to the...

original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! I have pulled up your order and see that your order has shipped. I am including a link to better track your shipment, [redacted]. We apologize...

for any inconvenience caused by the delay and do hope you enjoy your item. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. THank you for following up. I did receive the refund after several more communications with Eco Flower. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order!! I have reviewed your orders and do show that they have been cancelled and refunded. As for our production time frame, as stated in our Terms & Conditions we do have a goal time frame of 15 business days which is...

not a guarantee or a promise of delivery. Due to popularity of some items this may be extended. Which explains why you were advised of this soon after order placement.As for being deleted from Facebook, you were done so due to notifications from Facebook that you had been flagged as a spammer. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that it includes items from our Wedding line and our general production line. As the order includes wedding line items your order would fall under our wedding production time frame. Per our wedding FAQ's we will ship your...

order 7-14 days prior than the date the you provided on the order. Based off the date you provided your order would ship in its entirety at the end of August. If you have any additional questions please reach out to our wedding coordinator at 877-338-3793 option 4 and they will be happy to help you.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has shipped and is scheduled for delivery via UPS on July 14th. We do hope you love the item you receive. Please let us know if there is anything else that we...

may help you with.Thank you

Hello,Thank you for reaching out to us. I just wanted to follow up and verify that the shipping address has been updated and your order will be shipping soon. Once your order has shipped you will receive an email with tracking to the email address on file. Please let us know if there is anything...

else that we can help you with.Thank you