Eco Flower LLC

Hello,Thank you for reaching back out to us. I have spoke with my shipping department and we do see that your entire order was shipped on February 21st and delivered on February 23rd in a 2 piece shipment by FedEx. I have tracked both shipments and confirmed delivery. The tracking numbers are as follow, [redacted] and [redacted].  As for the Martha Stewart bouquet its non returnable, as all sales are final. As per our Terms & Condition, that are agreed upon prior to checkout, Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the Service. I have also included a link to our Terms & Conditions to answer any additional questions you may have. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped and is in transit. Your order will be taken to your local USPS who will than complete the delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. As the order has been delivered the item is no longer eligible for refund. If you chose to return the item you would receive a refund once the item has been returned back to our warehouse. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. Based off the tracking information the order arrived at our partner facility today and will be transferred to your local USPS for delivery. I am including...

a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 9th. We do hope you love your Country Love Wood Sign. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Due to the amount of time it has already taken, a refund will be satisfactory. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. We are working on new processes to complete the refund process quicker. Your refund has been completed and an email has been sent to the email address on file. Depending on your financial institution your refund will...

post back to your account with 3-5 business days from the date on the order. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did finally receive the products, last week, that I ordered in May.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize that your order was delayed. I have pulled up your order and see that the order has shipped. You can track your shipment using tracking number [redacted] using http://track.firstmile.com/. An email confirmation was sent to the...

email address on file. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the order has been shipped with your assistance in intervening.  It still does not justify the 2 month delay for when the order should have been shipped and the business should still keep its "F" rating.  But I do appreciate your help.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in the remaining items on the order. I have processed your refund back to the original form of payment. An email confirmation has been sent to the email address on file. Depending on your financial institution, your refund will post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and do see that your delivery date has been pushed to January. I do apologize that we have needed to push the delivery date. I do apologize that we are unable to expedite to ship prior to January as our florist are currently...

working on fulfilling all December weddings. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that our Escalation team was able to get your order out and it was shipped via FedEx. You can track your shipment by using the following...

link, [redacted]. Based off the tracking it shows that your order will be delivered to the shipping address on file, on Monday. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped. Based off the tracking information your order is in transit to USPS who will complete delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has shipped and was also delivered today. We do hope you love the order. Please let us know if there is anything else that we may help you with.Thank you

I will wait a little longer because I still want the product but would appreciate some communication as to what is happening with my order.  If I would have been told months ago when I placed the order that there was a supply shortage I would not have been as upset.  Most customers are understanding if you are forthcoming with this type of information.  This is acceptable to be for now.  But please update me on the status.  
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order and difficulty in contacting our customer service department. They are currently 10-15 days behind on emails while we are in process of expanding our customer service department. I have cancelled and refunded your order...

as requested. An email confirmation has been sent to the email address on file. Depending on your financial institution, you should see your refund in your account within 3-5 business days. In regards to shipping timeframe of 4-5 business days, that is the time frame once the order has officially shipped. Our goal production time frame is 15 business days and I apologize we were not able to ship your order within our goal. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that your original assortment arrived damaged. I do see that a replacement order was shipped and delivered to you on July 11th. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled your order up and see that it has shipped and was delivered on June 16th. We do hope you love the items that you received. Please let us know if there is anything else that we may help you withThank you

Complaint: [redacted]
I am rejecting this response because: This appears to be an automated response. I am very disappointed to hear that because I cancelled my order I deserve this automated response. In actuality, on the multiple phone calls I made to Eco flower, I complained and was told my concerns would be sent to management, which I never heard from. Their automated and impersonal response shows me that they did not look that deep into my order or have any concern for customer service or my concerns. It is very sad when a company keeps you waiting for a product for 4 months and all in that time cannot even give you an estimate of when you will receive your purchases. It is even more disheartening that the same company tells you that they will look into it on multiple occasions and nothing was ever done. Lots of false promises and poor customer service which is evident by Ecoflower's response. Their response indicates that they feel like they did me a favor by refunding me and my complaints are insignificant. I suppose they feel ithat is acceptable to have consumers wait for a minimum of 3-4 times longer than reported and have no idea when an order will be completed. They seem to also feel it is acceptable to give false promises to customers about their concerns.      they did me a favor my refunding my money so my complaint is insignificant.  
Sincerely,
[redacted]