Eco Flower LLC

Hello,Thank you for reaching out to us. If you have already filed a claim with PayPal, it will be completed in the order received. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped on May 31st. An email confirmation was sent to the email address on file. Based off the tracking information your order is estimated to deliver on January 2nd. We...

do hope you love the items when you receive them. Please let us know if there is anything else that we may help you with.Thank you

Hello,Per our policy we are unable to speak with anybody besides the original purchaser of an order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They did ship the product immediately after I posted my complaint. I believe that had I not posted a complaint, I may never have received a refund or my order. The items showed up broken. I did not attempt contacting the company to report that because I do not believe they will care or respond.There is no good reason to go two months without any communication from Ecoflower and then have them magically deliver the product.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thanks for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. I am including a link to better assist you in tracking your...

order, [redacted]. Tracking shows that the order is en route to your local USPS office. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you feel this way. We have a specialized team that is working diligently to get delayed orders out. Based off your order, your order was given them to ship which they have. I am sorry to hear that your order was sent to the previous address. On our contact us page on the website we have listed that our customer service is currently 10+ days behind on emails so they may not have received your address change until after the item has shipped. If you prefer a refund it will be processed once the shipment has been returned back to our warehouse. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Looks like your item has shipped. Tracking shows that it has been delivered to your local USPS. An email confirmation was sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and fully refunded via PayPal on July 23rd. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear that your item arrived damaged. I do see our customer service team did receive an email from you with the pictures attached. We do appreciate the pictures as the help us finding ways to prevent shipping damage. I do see that a replacement item was request and was shipped and delivered to you on July 12th. We do hope you love the item. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: This is the same response I have received for months now. I do not trust that a check will ever make it to me. How hard is it to send out a $25 check? 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been cancelled and your refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund...

will be posted back to your account within 3-5 business days. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and I see that the order has shipped. Based off the tracking information your order is currently in the hands of your local USPS. Per the tracking a notice was left on May 30th. I am...

including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will...

post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

As the order is not in your name we are unable to speak with you in regards to the order.Thank you

Hello, Thank you for reaching out to us. As the order has been delivered it is not eligible for refund. As stated in the order the order was delivered on the date advised. Thank you

Complaint: [redacted]
I am rejecting this response because: paypal denied my claim. Please look into this. I did not receive my flowers and I have not gotten a refund. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They must get a lot of emails I've been waiting months for my response. I guess I'll wait another month and then file another complaint. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. Based off the tracking information your item is currently with USPS and delivery will be...

completed by them. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]