Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it is currently being refunded via PayPal. As the refund is currently being processed your order has been cancelled. Please let us know if there is anything else that we may help...

you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I have tried to contact them and I have emailed eco-flower over 10 times and phone calls that are never returned or answered and I've been left on hold for an hour at a time. they've been made aware that I did not receive my full order
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped today. An email confirmation has been sent to the email address on file. I am including a link to better track your...

shipment, [redacted]. Tracking does show that the item is currently in transit. Once the order arrives to your local USPS, they will complete the delivery. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and have cancelled and refunded your order per your request. An email confirmation has been sent to the email address on file. Depending your financial institution your refund will be posted...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and actually see that your order has been refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to your account within 3-5 business days from the...

date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I do apologize for the delay with your order, however, we are unable to process a refund for the Gift card purchase. As per our Terms & Conditions, that you agreed to prior to checkout, Gift cards or store credit are not redeemable for cash and are...

not refundable. I have also confirmed that the order purchased using the gift card was shipped and delivered to the address on file as requested, as you didn't want the refund going back to the gift card. So based off this information you are not eligible to receive both the product and a refund.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We have experienced a slight delay in production but it does look like your order was shipped today. You can track your package using the tracking #[redacted] at http://track.firstmile.com/. Please let...

us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled. We have advised your financial institution of the refund and it should be completed. Please let us know if there is anything else that we may...

help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern:Although we are sorry to hear about this customer's delayed wedding flower order, we are unable to assist in the matter because the complaint was erroneously placed against our company. We do not have an order corresponding to the respective order number or in this customer's...

name. Just to clarify, we at EcoFlower Weddings (www.ecoflowerweddings.com) are a completely separate, non-affiliated company with Eco Flower (www.ecoflower.com). Eco Flower has a wedding line of its own. The fact that we share a similar name can create confusion. We at EcoFlower Weddings are a much smaller company - more of a mom&pop shop. We specialize in ONLY custom wedding flower orders. Since we custom craft each flower order to order, we require for orders to be placed 2-3 months in advance of the preferred delivery date. As the owner of this company, I personally participate in the order placement, customer service matters, and crafting of the floral items. Since the order was not placed with our company, we are unable to address the matter. It would be best for the customer to either file a complaint or to reach out to the corresponding company with whom the order was placed. Hopefully, the customer will be able to get the matter resolved in a timely manner. Let us know if there is any other information we can provide to further refute the complaint. Thank you.  Warmly, Chelsea D[redacted]Owner, EcoFlower Weddings

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that the order has been cancelled. Your refund was processed via PayPal, back to your account, on June 3rd. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your. I have pulled up your order and see that your order was shipped out on January 1st. An email confirmation was sent to the email address on file. Based off the tracking your order has arrived to the first transit hub and will...

be in transit to your local USPS. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received all of my products in the expected condition. To Ecoflower - I wish you could figure out how to meet shipping agreements without Revdex.com intervention because the products are beautiful!
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I have pulled up the order and do see it was for our Wedding Sample Kit. I see that your order was shipped on January 20th and an email was sent to you as well that included tracking. I also see that a personal email was sent to you advising of this as well. I...

have tracked the order and do see that it was delivered to the shipping address on file. Normally the production time for our Sample boxes are 3-5 weeks. We did experience a slight delay in production as we were waiting on a shipment of scent vials that were delayed. We do apologize that it did arrive later than expected. Please let us know if there is anything else that we can help you with.Thank you,Ecoflower

Hello,I am sorry to hear that you had a bad experience. We are under new management and are working to...

get everything taken care of at this time. I have processed a refund back to you for the amount of the wholesale flowers. A email was sent to the email address on file confirming the refund. We do appreciate our customers and do hope to work with you again.Thank you

Hello,I do apologize but as the name on the account is different than the name listed here we are unable to assist you.Thank you

Hi [redacted],Thank you for getting back to us. I'm sorry to hear that your order arrived damaged. I have refunded your order. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that a paper check is being sent to the address on file. Please keep an eye out for it. Hope you have a great day!Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. It is our goal to ship orders within 15 business days, however, we have experienced a few delays in regards to our wood items. Our wood supplier is working tirelessly to get our supplies to us as quickly. We are...

currently making many new and exciting changes as well as hiring additional people to help in many different areas. Your order is currently with our Escalations team and they are working to get the order out to you as quickly as possible. Please let us know if there is anything else that we can help you with.Thank you