Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that you have spoken with our customer service department and your order has been cancelled and refunded. An email confirmation was sent to the email address on the order. Please let us know if there is...

anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:it was by pure luck that the product was actually shipped. It took nearly 55 days for a promised 15 day order with no contact from the business to notify me. It wasn't until I started filing complaints with the Revdex.com and posting reviews about there products and lack of customer service that I actually got an email saying they are behind. Well duh! You have lost a customer and I will continue to speak out on every post I see regarding your crappy company. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am sorry to hear that your items arrived damaged. As per our Terms & Conditions we do ask that you send pictures of items to us. Please also include pictures of the packaging material as well.RETURN AND REFUND POLICY.Except as provided for replacement...

bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date to [email protected] with pictures of product received attached, or (2) the wrong item was delivered, or if the bouquet arrives in substandard condition.Thank you

Complaint: [redacted]
I am rejecting this response because:Although I did not purchase the product myself, the package is to be shipped to me and I have not yet...

received it. The shipping information should match the information I have provided even though I was not the one to directly make the purchase.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on June 13th. We do hope you love the items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay of your order. I have pulled up your order and see that your order was placed using PayPal. We previously chose to no longer use PayPal as a payment option, due to this change it has caused extreme delay's with processing refunds. As...

your refund has not completed we ask that you file a claim with PayPal. Once the claim has been filed we will be able to process the refund directly with PayPal. Please let us know if there is anything else that we may help you with.Thank oyu

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation has been sent to the email address on file. Based off the tracking information, your order is in transit to your local USPS. I am including...

a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking information your shipment has arrived to your local USPS who will complete the...

delivery. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. We have looked into why your PayPal claim was denied and found that PayPal denied the claim due to the claim reason that you provided. An email was sent to you advising the correct reason to use and we have verified that you have refiled your claim. We will work will PayPal to complete. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Per your request your order has been cancelled and your refund is being processed via PayPal. You will receive an email/notification via PayPal once the refund has been applied back to your account. Please let us know...

if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in the order. I have checked on the status of your order and verified with our production department that your order will be shipping soon and is currently in production. We are extremely sorry for any inconvenience caused and...

appreciate your patience. An email will be sent to you soon with the tracking information. Once you receive your email please take the tracking information and track the shipment through First Mile. First Mile will be the carrier and will deliver the package to your local USPS who will than complete the delivery to you. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in you order. I have pulled up your order and see that it has shipped. Based off the tracking information your order is out for delivery today. We do hope you love the item you receive. Please let us know if there is anything else...

that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize that we were unable to fulfill your order. I have pulled up your order and see that you spoke with a member of our customer service department today and have requested that the order be cancelled. Your order has been cancelled and refunded has been...

processed. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will post back to your account in 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Your order has been cancelled and a refund has been processed back to the original form of payment. An email confirmation was sent to the email address on file. Please let us know if there is anything else that we can...

help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and see that your order has shipped. I am including a link to better track the shipment,[redacted]. I apologize that the item has yet to be delivered. Based off...

the tracking information it looks like the shipment was taking to the incorrect transit facility but is now at the correct facility and will be delivered soon. Please let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. Our customer service department is working as quickly as possible to respond to all emails and answer calls. In regards to your statement that the flowers are not made of wood but another material. They are actually made out of Sola Wood, which is a derivative of the tapioca plant and is a soft wood. We also use birch and pallet wood flowers, although they may not be part of the item you purchased. As per our Terms & Conditions all sales are final and we do not accept returns. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to me. I apologize for the delay in your order. I have pulled up your order and confirmed the cancellation, as well as the refund was completed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back to...

your account within 3-5 business days from the date of the email.Thank you