Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize that your order was delayed. I have pulled up your order and do see that you spoke with our customer service department on April 27th. Based off the notes on the order, the order was cancelled and a refund was processed back to your account. Depending on your financial institution it may take 3-5 business days for the refund to post back to your account. In regards to our shipping and production time frames, we do list them in multiple locations. We include the terms & conditions on every product page, as well as they are listed at the bottom of the web page. We do require our customers, prior to checkout, to read over and agree to our terms & conditions. As for our wedding line, we do provide our wedding FAQ's on our wedding section, as well as in our wedding time frames are listed in our terms & conditions, as they do have a longer production time. If you have any additional questions please let us know. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and been delivered. We do hope you love the Central Park Bouquet. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: they are only talking about the damage that was made and not the fact that the product was poorly made and it stinks, like literally stinks and how am I supposed to prove the fact that it stinks, also I needed this bouquet for an event this Saturday which even if I got a replacement bouquet it would be worthless because it wouldn't be here in time for my event. I understand the terms and conditions but the terms and conditions don't say anything about a poorly made product as well as I paid for a product that was supposed to look good as well as smell like vanilla not like raw sewage. I can send pictures of the damage but what am I supposed to do with the smell and the fact that it looks like my 11year old made it?incerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and verified that the order has been cancelled and refunded. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund would post...

back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you. Thank you

Hello, Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been shipped and delivered on May 30th. We do hope you love your Color Me Rosy bouquet. Please let us know if there is anything else that we can help you...

with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine to me. I will not do business with this company again. thank you for the help. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your orders and I do see that they have shipped and been delivered. We hope you enjoy the items that you received. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: Your website advertised for a Mother's Day sale which is what brought me to place my order in the first place. Because I had ordered a full month in advance and with time added to the fifteen day time frame you stated on your phone systems, I was under the impression that my order would arrive in time to give your products as Mothers Day Gifts. Your phone system also stated that I would receive an email from you when my order was received and again when my order was shipped. After multiple attempts to contact you via phone and email, I still have not heard directly from your company with the exception of the emails you send out in search of new business. Yes, my order has now been received three days after Mothers Day. After having my card charged on 4/17 but not having any sign that you had received my order as you had stated you would give in your phone answering system, I assumed my Mothers Day gifts would not come in time for the holiday (and they didn't.) Therefore, I had to go out and spend MORE money on Mother's Day presents. Your flowers are now worthless to me and I will gladly return them in order for you to refund my money as I have already replaced your "Mothers Day" items. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize of the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your request. An email confirmation was sent to the email address on file almost 2 weeks ago. Depending on your financial institution your refund...

would post back to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and was delivered on May 26th. We do hope you love your items you received. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that a member of our customer service department reached out to you in regards to the delay with the Honeycomb Wall Mounts. Per your request your order has been cancelled and your refund has been processed. An...

email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your account within 3-5 business days from the date on your email. Please let us know if there was anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do however suggest that this business re-evaluate its advertising and be HONEST with the customers about what's happening with their orders. No communication when there's a delay isn't a good business strategy. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delays in your order. I have pulled up your order and see that it has recently shipped. An email confirmation was sent to the email address on file. You can track your shipment using the following...

link, [redacted]. As the order was just shipped, please allow 24 hours for the information to update. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you had experienced issues with your order. We have processed a full refund back to your original form of payment. We appreciate your business and do hope to work with you in the future.Thank you

Complaint: [redacted]
I am rejecting this response because: I received my bouquet's and am honestly disappointed. As you can tell by the pictures there are a bunch of brown, decaying areas as well as broken petals and some places that look very badly put together. For $70 a bouquet I expect perfection. I’m requesting to return these and get a full refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I am extremely sorry for the issues that have occurred with your order. Your original order was shipped today. You can tracking the order using tracking #[redacted] at http://track.firstmile.com/. I have also issued you a gift card for the...

inconvenience which I have sent to the email address we have on file. Please let me know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and is out for delivery today. I do apologize as your order was shipped out prior to receipt of your email. Per our Contact Us page our customer service department...

is currently 10-20 days behind on emails. We do hope you love the items you receive. Please let us know if there is anything else that we may help you with.Thank you