Eco Flower LLC

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that your order has been cancelled and your refund has been processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your refund will post back to your...

account within 3-5 business days from the date on the email. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. Your refund has been processed via PayPal. Depending on PayPal your refund will post back to your account within 3-5 business days, if not sooner. Please let us know if there is anything else that we can help you...

with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I am unsure where you saw on our site that we are using PayPal as payment option as we have cut all ties with them in May. Due to cutting ties with PayPal it has caused delays with our refund process which is why you...

were advised to file a claim as we have found it to be a faster resolution in regards to processing. Once we have received notification of your claim filing, your refund will be competed. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled as requested. We recently chose to no longer use PayPal as a payment option on our site. In doing so, it has caused an extreme delay in refunds. We do...

ask that you file a claim with PayPal so that we may get the refund processed quicker. We do apologize for any inconvenience this may cause. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund would post back...

to your account within 3-5 business days from the date of the email. Please let us know if there is anything else that we may help you with.Thank you

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My item arrived this week in great condition and is beautiful, I wish this company would fix their production issue since that seems to be a recurring problem for most customers lately with them.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that your order has been shipped and was delivered on June 17th. We do hope you love the items that you received. Please let us know if there is anything else that we may help you...

with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like it has shipped. Based off the tracking information your order is scheduled to deliver tomorrow, Tuesday, May 23rd. Please let us know if there is anything else that we can...

help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am looking forward to receiving my wedding flowers and hoping they are of the excellent quality I have come to expect as an EcoFlower customer for the past several years.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Both orders have arrived, although months after I ordered them and after submitting a complaint to the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:EcoFlowers did not supply the product I ordered.  I ordered an I love Lucy bouquet that is black & white with jewels.  What I received was beige, green & purple with no jewels.  Not even close to the same style.  I can supply photos if needed. 
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. I am including a link to better track your shipment, [redacted]. Please let us know if...

there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I have pulled up your order and show that your order was delivered via USPS. Based off this information your order is not eligible for refund. Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because:  Yes, I did receive order #[redacted] for my bridal bouquet. It arrived damaged and not as expected and I will not be using it for my wedding.  On 6/19 I did escalate the charge for order #[redacted] through Paypal, however, I did not dispute the charge.  I had Paypal reach out to Eco Flower too to get my order that was significantly delayed resolved.  On 6/26, order #[redacted] status was changed to fulfilled on Eco Flower's site (it still says fulfilled).  On 6/27, I emailed Eco Flower asking for a tracking number for this fulfilled order.  I never received a response. Eco Flower had until 6/29 to respond to Paypal, which they did not and Paypal chose to refund me since I have not received the product.  I learned from this Revdex.com message on 7/5/17, that Eco Flower actually cancelled order #[redacted].  I received no notice other than Revdex.com's message that it was cancelled and the status says FULFILLED on their site, not cancelled still as of today 7/10/17.  As far as my most recent order #[redacted] placed on 6/13 that I requested be fulfilled as soon as possible to make up for my negative experiences- saying on 7/5 that it will be an additional 7-10 days before it is shipped is not acceptable.  7/6 would be 15 business days after the order was placed which Eco Flower states orders will be fulfilled within 15 business days.  Tacking on additional time is extremely poor customer service.  I will not be a returning customer.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. You can track your package using tracking #[redacted] at http://track.firstmile.com/. I have also issued you a gift card for the inconvenience....

Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to us. I am sorry to hear you feel this way. We are constantly making adjustments to ensure that such delays do not occur again. However, these changes are not able to be accomplished overnight. We currently have a team dedicated to getting out delayed orders and they are working them as quickly as possible. We do apologize for any inconvenience. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. As mentioned previouly, the order you are referring to was refunded to a gift card. As the order was refunded to a gift card, per your request, we are unable to refund it to anything other than the gift card.Also you had previously mentioned that the items you have received have been used. You are welcome to return any items that you have used as long as they are unused.  If you need further assistance, feel free to contact Customer Service at [email protected] you

Hello,Thank you for reaching out to us. I am sorry to hear that you received the incorrect order. Per our terms & conditions please send pictures of the items you received to [email protected] and our customer service department will take care of having the replacements sent out to as soon as possible. If you still have the box thet were delivered in, there is a 6 digit number written on the box that we would ask you provide as well. Please let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to us. I am sorry to see that your orders did not arrived within the time frame given. I have pulled up the orders you have mentioned and I do see that 2 of the orders were shipped 5 days ago on May 11th. Email confirmations was sent to the email address on...

file for each order. As for the remaining order it is for a subscription box. Based off the order information it was placed on April 21st meaning that the first shipment would occur in May. Our subscription boxes ship out every month between the 15th and 20th. Please let us know if there is anything else that we can help you with.Thank you