Eco Flower LLC

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has shipped. An email confirmation was sent to the email address on file. Tracking shows that the item is currently in transit and will be handed over to your local...

USPS. I am including a link to better track your shipment, [redacted]. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed cancellation. Based off your order I do see that you placed your order using PayPal. We have recently chosen to no longer use PayPal as a payment option which has caused issues...

with refund processing. We do ask that you file a claim so that we can process your refund. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order! Per your request your order has been cancelled and a refund has been processed back to the original form of payment. An email confirmation has also been sent to the email address on file. Depending on your financial...

institution your refund will post within 3-5 business days. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. An email confirmation was sent to the email address on file. Based off the tracking the item is in transit to your local USPS. Please let us know if there is...

anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I attempted to call back but the line remained busy. I left a voicemail and followed up with an email.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. As stated previously we are unable to locate an order under the information provided. We would be happy to look further into your issue but do require the information as shown on the order. Thank you

Complaint: [redacted]
I am rejecting this response because: I did attempt to cancel several times over the phone, after the 15day period. I was told I would get my flowers soon, even though I stated several times over the phone, I wanted to cancel all my orders.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that your order has been cancelled and your refund processed. An email confirmation has been sent to the email address on file. Depending on your financial institution your...

refund will post back to your account within 3-5 business days from the date on your email. Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received a full refund from EcoFlower.   
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay!! I have pulled up your order and confirmed that the items have been shipped and delivered to the shipping address on file. We do hope that you love the items that you received.In regards to our goal time frame of 15 business days. As...

stated in our Terms & Conditions our 15 business day production is a goal, this is not a guarantee or promise that the orders will ship within this time frame as all items are handmade. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and it looks like your order has shipped. Your order was shipped via UPS and tracking shows that the order is scheduled for delivery on May 9th. I have also provided a discount due to the...

delay and an email confirmation has been sent to the email address on file. We do apologize for the delay and any inconvenience caused. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it was shipped out. Based off the tracking information your item is currently in transit to your local USPS. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with. Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you feel this way. Based off the date of your purchase of the Sample box there was no delay in the shipment. Sample boxes did have a production time frame of 3-5 weeks. As mentioned previously we are honoring all custom bouquets for customers that purchased the Sample box prior to the change and are not required to purchase a consultation. Hope you have a great day!Thank you

Hello,Thank you for reaching out to us. I do apologize that your order shipped 2 days after we stated. I have pulled up your order and confirmed that it has been delivered to the shipping address on file. We do hope you love the items you received and that your wedding day is absolutely beautiful!!...

Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: Although I appreciate Eco Flower finally sending my order, it has arrived damaged.  I am attaching pictures showing the damage.  The flowers had large packing bubbles on top of the product, but not below.  Clearly, this caused the flowers to be smashed and damaged.  Everything about my order has been a let down.  I would like a full refund of my money.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped. Based off the tracking information, your shipment has arrived to your local USPS for delivery. I am including a link to better track your...

shipment, [redacted]. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: This response does not resolve the problem. There is no guarantee or assurance that I will receive my product. No phone number that I can call to actually reach a human being, and no return phone call. They provided no date by which they plan to send it. At this point I want my money refunded.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This business claims to have shipped my item on August 28th, NOT August 7,but the USPS does not have it in their possession.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and do see that it has shipped and is currently in the possession of USPS and will be delivered soon. We do hope you love the centerpiece. Please let us know if there is anything else that we...

may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the extreme delay with your order! I have pulled up your order and confirmed that the order was cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your...

refund would post back to your account within 3-5 business days from the date of the email. Based off the date of the email sent you refund would have posted back to your account. Please let us know if there is anything else that we may help you with.Thank you