Eco Flower LLC

Hello,Thank you for reaching out to us. I have pulled up your order and confirmed that our wedding department responded to both of your emails. As our offices are closed on weekends we were unable to respond to your first email until Monday, as well as responded to your second email on Tuesday...

within a few minutes of receipt. I have reviewed the emails and confirmed that you and our wedding department did go back and forth yesterday in regards to your order. Based off the email thread I do see they have confirmed to have the order to you no later than March 6th or offered to cancel the order and refund, minus the 25% restocking fee. It does not look like we have received anything else from you. Please let us know if you would like to continue the order or if you would prefer to cancel. If you request for the order to be cancelled your refund will be processed immediately, minus the 25% restocking fee. Than depending on your financial institution your refund would post back to your account within 3-5 business days from the date of the refund confirmation email.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled and refunded. An email confirmation was sent to the email address on file. Depending on your financial institution your refund will process back to...

your account within 3-5 business days from date of the email. Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I do see that both orders have been refunded back to the original form of payment. I see that we did ship your order #[redacted] and was delivered on January 18th.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay in your order. We did experience a few delays during the holiday season and we are working to implement new processes to ensure that these issues do not occur. I do see that your order was delivered on January...

24th. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that it has been cancelled. We are unable to process your refund directly and request that you file a claim via PayPal as we have chose to no longer use PayPal as a payment...

option. Once the claim has been filed your refund will process back to your account when it is completed. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I am sorry to hear that you received the incorrect item on your previous order. I have checked on the status of your replacement order and it will be shipping this week. Once it has been packaged for shipping, you will receive an email with tracking...

information. Please let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted]
I am rejecting this response because: I ordered these products for mothers day on April 22 giving myself close to a month when I submitted my credit card at that time  shipping was clearly 4 to 5  days., therefore There was NOTHING leading me to read conditions of a "normal" sale. It read what it read. After receiving zero response or any effort u state YOUR terms say 15 business days to ship. Even if I believed that, YOUR company hours also read 7 am to 7pm everyday including weekends. Whose "business" days are you
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your refund. I have pulled up your order and see that your order has been cancelled and refunded per your request. An email confirmation was sent to the email address on file. Depending on your financial institution your refund...

will post back to your account within 3-5 business days from the date on your email. Please let us know if there is anything else that we can help you with.Thank you

Hi [redacted],Thank you for reaching out to us. I have pulled up your order and I do see that you have been corresponding with our wedding coordinators. I have spoken with them and was told that they have replied to your most recent email and will have this taken care of for you. If there is anything...

else that we can help you with please let us know.Thank you,Mindy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching back out to us. As the order was shipped prior to the receipt of your email, the order is not eligible for refund. As stated in our Contact Us FAQ, we do list that emails may take 10-20 days for response. Again if the order was damaged you may send pictures of the item to [email protected] and they will review the pictures and respond  to you directly. If you chose to not send pictures confirming damage we will be unable to process a refund. Per our Terms & Conditions we do require pictures sent for either refund or replacement. Also we do not provide prepaid shipping labels as all sales are final. If you chose to return them you may do so at your own discretion. If you no longer want to receive any email ads you may click the unsubscribe link at the bottom. Thank you

Complaint: [redacted]
I am rejecting this response because:
I would like to see proof of this claim, based on the box and flowers I received, this is false information. Thus far I have provided the company with photo proof of the box and flowers, your company has provided no documentation to prove this claim. Additionally multiple staff apologized for the mistake pointing out that the order appeared to be shipped incorrectly, only shipping half the order, and promising to ship or refund the other half. This has been drawn out over months and should be addressed by fixing the issue and refunding my order, as any other proper customer service would provide given the number of mistakes the company has made and the proof I have provided for this issue.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and confirmed that the order has been cancelled. As you have filed a claim with PayPal we will process your refund directly through PayPal. We apologize for any inconvenience caused. Please...

let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,Thank you for reaching out to us. I apologize for the delay in your order. I have pulled up your order and see that it has shipped and is currently in transit. I am including a link to better track your...

shipment, [redacted]. Your item will be transferred to USPS who will complete the delivery. Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to us. I apologize for the delay with your order. I have pulled up your order and have cancelled and processed your refunded as requested. An email confirmation was sent to the email address on file. Depending on your financial institution, your refund will be posted...

back to your account within 3-5 business days. We do apologize for any inconvenience caused. Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to us. As per our Terms & Conditions we prioritize wedding orders by delivery/wedding date. I do see that you have  been in contact with our Wedding department on multiple occasions. I see that you were advised that you had placed 3/16/18 as your requested...

delivery date meaning that your order would arrive by that date. In regards to the 25% restocking fee, your order would be charged a restocking fee as it is within 60 business days of the delivery date. If you decide that you want to continue the cancellation of your order please reach out to our Wedding department directly and they will get that processed for you as this is not the platform to cancel an order.Thank you

Complaint: [redacted]
I am rejecting this response because: This response in no way addresses my previous response and actually goes in the complete opposite direction. Also, this is grammatically the worst "business" response I've seen!I will reiterate. I cancelled this order! YOU did not respond to either my question of a ship date or my request to cancel! You responded to my claim to Paypal for a cancellation refund to a shipping notice! I did not want this shipped! I was not home when it was delivered to reject it. I am NOT paying to ship it back to you, however if you send a prepaid shipping label I will be happy to return the item. You have collected interest on the money I have paid for this item for 5 months and I am not paying one more penny to your company. You have the worst customer service of any company that I have ever dealt with! You are constantly promoting sales and discounts on product you don't even have. That is False advertising! "When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses..."
[redacted]

Hello,Thank you for reaching out to us. I do apologize for the delay!! However, as you were advised your order is currently with our Escalations department and may take another 4-8 weeks to be shipped. We do apologize that the item has taken so long to ship. Once the order has been completed you...

will receive and email with tracking information. If you prefer to cancel the order please give us a call and we can get it taken care of.Thank you