Eco Flower LLC

Hello,Thank you for reaching back out to usI have reviewed the email correspondence between you and our Wedding departmentWhat you have been told is correct and we do mention this in our Terms & ConditionsOur Terms & Conditions state:CHANGES TO PRODUCTS AND PRICING.Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the ServiceSince flowers are hand made, and colors each batch may very in color and appearanceThe inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other timeWe reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occurAll such changes shall be effective immediately upon posting of such new product prices to the Service.This means that every item will/may have different variations in each item that is madeI do also see that we have offered you any choice of the scents that we do have available to arrive in time.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the email.I do apologize that we were not able to get your order to you by the delivery date that you requestedWhen our wedding department receives orders with a future wedding so far in advance they will request to push the delivery date as they want to ensure that your flowers are perfect for such a special occasionPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped and delivered on June 15thWe do hope you love the bouquet that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAfter the previous response was sent to you our customer service had also received an email from you in regards to the issueAs you responded back to the email with a request for replacement the refund was stoppedA replacement has be requested and will be shipped out to you soonYou should have received an email confirmation in regards to the replacementOnce the replacement has been completed in production you will receive an email with trackingPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usYour email confirmation has been resent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have spoke with my customer service manager and found that they are taking about 10-days to respond to all emailsI have pulled up your order and the item on your order is currently on backorderI have given the order to my Escalations team and they will work to get the order out to you as quickly as possibleOnce the order has been completed you will receive an email with trackingPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough their email inducates they iniated the refund prior to the complaint, they did not issue it until afterwards Sincerely, [redacted] ***

Revdex.com: I have been waiting and waiting and waiting and waiting for a refund from this company, and never received oneHowever, I disputed the charge with PayPal and received my money backSo no, I am not satisfied, but I'll mark that I am since PayPal resolved the issue for me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi [redacted] ,Thank you for reaching out to usI have pulled up your order and it has been cancelled and the refund was processed back via PayPalI do apologize for the delay in your orderIt is our goal to ship orders within business daysI do see that your complaint was filed on the business dayPlease let us know if there is anything else that we can help you withHope you have a great day!Thank you,

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have spoke with our production manager and your order is expected to ship out by May 12thOnce your order has been completed you will receive an email with tracking informationI have provided a discount due to the delay and have sent you an email confirmation as wellWe do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI do apologize that your order shipped days after we statedI have pulled up your order and confirmed that it has been delivered to the shipping address on fileWe do hope you love the items you received and that your wedding day is absolutely beautiful!! Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased off the tracking information your order is out for delivery todayWe do hope you love the Sun Kissed Mini CenterpiecePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your orders and see that they have all been refundedEmail confirmations were sent to the email address associated with each orderDepending on your financial institution your refunds will post back to your account within 3-business days from the date of the emailsPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your original order arrived damagedI see that a replacement bouquet was sent out to youWe do hope that you love your bouquet!Thank you

Hi ***,Thank you for reaching out to usI do apologize for the delay in your orderI apologize that it took us so long to get back to you via emailOur customer service department is currently weeks behind on email and are working to get through them as quickly as possibleI do see that an email was sent to you on January 20th advising you of the delay in your orderIf you are willing to wait you will receive an email with tracking once the item has shippedPlease let me know if you would like to wait for the order or if you prefer the order be cancelled and I will process your refundPlease let me know if there is anything else that we can help you with.Thank you,Mindy

Hello,Thank you for reaching back out to usThe order is not eligible for refund as it has shippedThe shipping confirmation, with tracking, was sent to the email address on fileThe email we have is [redacted] If you have not seen the email in your inbox please check your spam/junk boxOrder was shipped via USPS and has an expected delivery date of October 26, I am also including a link for you to track your shipment, [redacted] .Thank you

Hello,Thank you for reaching out to usI have pulled up your orders and do see that one of your orders was shipped and deliveredI do see that you emailed us stating that the order was defectiveI see that we have requested pictures of the items but we have yet to receive themAs for your other order I do see that it has been cancelled and your refund processedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have completed your refund and an email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you