Eco Flower LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fine to mei will not do business with this company againthank you for the help Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is in transit to your local USPSOnce USPS receives your order they will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to see that it took us so long to receive your orderI have pulled up your order and see that your order was shipped and delivered to you in JuneWe do hope you loved your items and hope your day was magicalPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and your refund is being processed via PayPalYou will receive notification once your refund has been completedPer PayPal it normally takes about 3-business days to post back to your accountPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 8thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderIt looks like your order has shipped an is en route to you nowAn email confirmation was sent to the email address on fileI am including a link to better track your shipment, [redacted] I apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usAs the item has shipped we are unable to refund the productWe do not provide return shipping labels as our Terms & Conditions do state all sales are finalIf you chose to return the item a refund would be processed once the item has been return to our warehouseThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order has shippedAn email confirmation was sent to the email address on fileI am including a link to better track your shipment, [redacted] Based off the tracking your order is currently en route to your local USPSWe do apologize for the delay in your shipment as well as any inconvenience cause and hope you love your itemPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and verified that it has shipped and deliveredIt looks as if your order was in production at the time of your filingWe do hope you love your items and that your day is beautiful!! Please let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I would like to keep this ticket open until the other half of my order arrivesThe vase was not in the box and instead there was a note saying it will ship separately but because it's been a nightmare trying to get a response from you in the first place I am unable to trust that I'll actually get the second part of my order Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:While the order was finally shipped, it was received today and is significantly damagedAll four bouquets are misshaped, broken, and/or missing piecesThis issue will now need to be remedied Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will posted back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usPer our Terms & Conditions we do require pictures of the item that you receivedIf you have already emailed us than our customer service department will review the email and will notify once it has been processedWithout the pictures we are unable to proceed further.Thank you

Hello,Thank you for reaching out to usAs mentioned previouly, the order you are referring to was refunded to a gift cardAs the order was refunded to a gift card, per your request, we are unable to refund it to anything other than the gift card.Also you had previously mentioned that the items you have received have been usedYou are welcome to return any items that you have used as long as they are unused If you need further assistance, feel free to contact Customer Service at [email protected] you

Hello,Thank you for reaching back out to usI personally cancelled your order when we received notification of your PayPal claim requesting refundI do apologize that a manager never reached out to youOnce your order was cancelled they may not have contacted as your order shows resolvedAs a small business that has grown exponentially in a very short we are still working on creating processes to keep customers informed of the status of their ordersWe do wish that these processes could be completed over night but they do take time to create and executePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that your refund was completed directly with the original form of paymentAs it was done directly with them an email confirmation would not have been sent as you should have received notification from them directly Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usAll customers who purchased the Sample Box, prior to our custom bridals being placed on hold, are still be honored under our previous custom bouquet processOur new customer consultation option is a more personalized process that includes one on one with our wedding coordinator, that will assist customers with color and flower choices, what bouquets, boutonnieres and corsages are neededAs well as many other options that are available with the consultationPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that the order has been delivered to the shipping address on fileWe do hope you love your itemsThank you for letting us be part of your special day.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation was sent to the email address on fileI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been cancelled and refunded per your request.An email confirmation has been sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you