Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on May 30thAs the order has been delivered it is no longer eligible for refundWe do hope you love the item you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was delivered on Saturday, May 20thIf you have any additional questions please reach out to our customer service department at 877-338-Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The have indeed FINALLY followed through with reimbursementThank you Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation has been sent to the email address on fileBased off the tracking information, your order is in transit to your local USPSI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that your refund has been processedYour bank has been notified of the refund and will process it back to your accountDepending on your financial institution your refund will process within business days if not soonerPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They did ship the product immediately after I posted my complaintI believe that had I not posted a complaint, I may never have received a refund or my orderThe items showed up brokenI did not attempt contacting the company to report that because I do not believe they will care or respond.There is no good reason to go two months without any communication from Ecoflower and then have them magically deliver the product Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has shipped and is in transitAn email confirmation was sent with trackingPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and actually see that your order has been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay with your order!! However, I have reviewed your orders and confirmed that you requested that the orders be cancelled and refundedAfter reviewing both orders it does show that they have been completedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues with your orderI have pulled up your order and see that your order has shipped and was delivered on July 12thWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much!! I was impressed how quickly the response got to them and how quickly eco rectified the problem Sincerely, [redacted] ***

Hello,Thank you for reaching out to usOur Terms & Conditions are located in multiple locations on the siteOur Terms & Conditions that include both production and shipping times are located on the product pages and the bottom of the web pageWe also require that our customer read and agree to our Terms & Conditions prior to check outOur production time is business days plus a shipping time frame of 4-business daysI am including a link to our Terms & Conditions if there is any additional questionshttps://www.ecoflower.com/pages/terms-conditionsIn regards to our customer service hours, we are available 7am - 7pm MSTPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am sorry that you never responded to my personal inquiries It took my getting in touch with the Revdex.com to finally receive my order This is very poor business practice on your part A simple note explaining that my order has been delayed would have sufficed Instead I heard nothing for two months Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the extreme delay with your order! I have pulled up your order and confirmed that the order was cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailBased off the date of the email sent you refund would have posted back to your accountPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased off the tracking information your order is scheduled to deliver on June 6thAn email confirmation was sent to the email address on fileWe do hope you love the item you purchasedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usWe are extremely apologetic that we are unable to fulfill your orderWe are experiencing a delay with our suppliers and do not have the ability to fulfill loose flowers ordersWe do apologize that we were forced to cancel and refund your orderThe refund has been sent directly to the original form of payment, depending on them your refund should take 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered yesterdayWe do hope you love your itemsPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has shipped and was delivered todayWe do hope you love your order and apologize for any inconvenience causedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the all the confusion with your orderWe have received notification that your claim process was startedYour refund is in process and should be completed within 3-business days per PayPalPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the bouquet you receivedPlease let us know if there is anything else that we may help you with.Thank you