Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your order and difficulty in contacting our customer service departmentThey are currently 10-days behind on emails while we are in process of expanding our customer service departmentI have cancelled and refunded your order as requestedAn email confirmation has been sent to the email address on fileDepending on your financial institution, you should see your refund in your account within 3-business daysIn regards to shipping timeframe of 4-business days, that is the time frame once the order has officially shippedOur goal production time frame is business days and I apologize we were not able to ship your order within our goalPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI do apologize for the delay in your orderWe have experienced a few issues in regards to the Central Park BouquetWe initially experienced a delay due to the vases arriving damagedOnce received the replacement vases, we received notification that the flowers shipment that has been expected was held up in customs and is scheduled to arrive soonWe have given your order to our Escalations team and they will work to get the order out as quickly as possibleI apologize that you received a email response later than expectedOur customer service team is currently working on over 1000+ emails and are working to get through them as quickly as possibleWe do understand your frustrations and apologize for any inconvenience causedI have given your information over to my customer service team and they will be responding to your email soonPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has shippedI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI am sorry to hear you feel this wayWe are constantly making adjustments to ensure that such delays do not occur againHowever, these changes are not able to be accomplished overnightWe currently have a team dedicated to getting out delayed orders and they are working them as quickly as possibleWe do apologize for any inconveniencePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that we have received your request to cancel your orderAs we have chose to no longer use PayPal as a payment option, we do ask that you file a claim via PayPal which will ensure quick processing of your refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 12thWe do hope that the mom's in your life both love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderDue to some unforeseen circumstances we have experienced a delay in productionI have pulled up your order and have spoke with my production team about itWe are working on your order now and your order should ship no later than April 17thAn email, with tracking, will be sent to the email address we have on file by end of business day on that dayPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usBased off the order notes on file, additional loose flower as well as replacement itemsBased off our Terms & Conditions our customer service department went above and beyond to ensure that the items received meet your needsPlease let us know if there was anything else that we can help you with.Thank you

Please issue a refundI will purchase flowers elsewhere.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will wait for them to email me.....this has been going on for months....and I want to leave this open incase they do not respondThey did not give either a day or when they would respond by It could be another months.This is simply ridiculous They keep advertising their sales and offering deals and yet can't keep up with their emails or their orders Poor...poor customer service :(And the quality of work they have sent out.....terrible!! Not what you pay for and it is certainly not what they advertise.I would just like to receive my order undamaged......I would like to get this done and over with I have been waiting for months :( Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has been cancelledYour refund was processed via PayPal, back to your account, on June 3rdPlease let us know if there is anything else that we may help you with.Thank you

Thank you for reaching out to usI do apologize for the delay in your orderAs you are aware our previous wood supplier was unable to keep up with our demand so we were forced to locate another wood supplier that would be able to supply us with what is neededI do see that according to the order you have spoke with a few of our different departments, the most recently being our "Where's my Order"I have spoke with my production team and we are just missing the wood needed to complete one of the itemsWe are currently expecting a shipment to arrive by the end of January and once it is on hand our florists will complete the item and have it shipped out to youWe do apologize for any inconvenience this may have causeYou will receive an email with tracking once the item has shippedPlease let us know if there is anything else that we can help you with.Thank you,Mindy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very muchI am eager for the arrival of the items! I am excited and hope everything comes in time Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orders and I see that order 148134, has shipped and is out for delivery todayIn regards to your order 141459, our customer service department has recently reached out to youThe Honeycomb Wall Mounts were overwhelmingly popular and we are currently awaiting a shipment of them to be deliveredIf you would like to wait you will be placed as a priority and your order will ship once the supplies arrive or if you prefer we can cancel the orderPlease let us know and we will get it taken care ofThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and delivered on May 30thWe do hope you love your Deco StatementPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has been cancelled and your refund processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it is for Rustic CorsagesBased off your order it falls under our wedding production timeframe, https://www.ecoflower.com/pages/wedding-faqsPer our wedding FAQ's we ship wedding orders 7-days prior to the date provided on the order If you would like to change your wedding date please contact our wedding coordinator at 877-338-option 4, and they will be happy to assist you.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Eco Flower has refunded my $$$I am not happy that this company did not deliver the product as it was advertisedI had to pay $$$ to pay to track the item because I distrusted them refunding my $$It literally took Me contacting my credit card company and then the Revdex.com to get them to respond Thank you Revdex.com for helping us resolve this issue[redacted] Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you withThank you

Hello,Thank you for reaching out to usAs your order is a wedding order it would fall under our wedding production timeframe, https://www.ecoflower.com/pages/wedding-faqsPer our wedding FAQ's we will ship your order 7-days prior to the date you provided on the orderIf you would like to change your date to an earlier date, please contact our wedding coordinator at 877-338-option and they will do everything in their power to accommodate your requestPlease let us know if there is anything else that we can help you with.Thank you