Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund will post back to your account within 3-business days from the date of the emailAs per our Terms & Conditions, we do not promise or guarantee shipping or delivery within a specific time frameIt is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I need the product as a sample for the wedding products I have already orderedThe business went ahead and issued a refund without consulting me- which tells me they do not care to make the product and satisfy their customers Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that your order has shippedI am including a link to better track your shipment, [redacted] We apologize for any inconvenience caused by the delay and do hope you enjoy your itemPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have reviewed your account and I am sorry to see that the second order arrived lateThe replacement order will be refunded within the next hours due to the order arriving late, so please keep an eye out for the confirmation emailIn regards to the original order we are unable to provide any type of refundIf you chose to return all or part of the order you may do so at your discretion, we do not provide return shipping labelsOnce it has been returned than we will complete a refund for what is returnedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for getting back to usWe do appreciate your feedback and do apologize for the difficult situationUnfortunately the supplies are not currently available in the colors requested and at this time do not have a time frame on when the colors will be availablePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your account and verified that the order has been shipped and deliveredI do apologize that we didn't receive your updated address information in time but I do see you were able to speak with UPS and pick up the item from them directlyPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order was shipped on May 8thAn email confirmation was sent to the email address on fileI am including a link to better assist you in tracking your shipment, [redacted] Tracking does show that the order is currently in transit and will update once the order is scanned at facility closest to youWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedBased off the tracking information your order is out for delivery todayPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it has been cancelled and refunded per your requestAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transit to your local USPS who will complete deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am extremely sorry for the delay and that we were unable to send the gift within the time frame neededYour refund has been processed and an email confirmation has been sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,I have reviewed all emails received from you and the most recent email we received was on October In this email you requested to cancel if the item was not shippingAs per our FAQ's, it may take our wedding department 24-hours to reply as all emails are responded in the order receivedOnce your email was received, our wedding department checked the status with our florist and found that it was completed and had been packaged for shippingAn email was than sent to advising that we could cancel but there would be a 25% restocking fee or the item was available to ship that dayWe had asked how you would like to proceedSince we did not hear back from you, your order was shippedIf you prefer to return the item, you may do so at your discretionIf you decided to return the item your refund would be completed back to the original form of payment minus the 25% restocking feePlease let us know if there is anything else that we may help you with.Thank you

To Whom It May Concern: Although we are sorry to hear about this customer's delayed wedding flower order, we are unable to assist in the matter because the complaint was erroneously placed against our companyWe do not have an order corresponding to the respective order number or in this customer's nameJust to clarify, we at EcoFlower Weddings (www.ecoflowerweddings.com) are a completely separate, non-affiliated company with Eco Flower (www.ecoflower.com)Eco Flower has a wedding line of its ownThe fact that we share a similar name can create confusionWe at EcoFlower Weddings are a much smaller company - more of a mom&pop shopWe specialize in ONLY custom wedding flower ordersAs the owner of this company, I personally participate in the order placement, customer service matters, and crafting of the floral itemsSince the order was not placed with our company, we are unable to address the matterIt would be best for the customer to either file a complaint or to reach out to the corresponding company with whom the order was placedHopefully, the customer will be able to get the matter resolved in a timely mannerLet us know if there is any other information we can provide to further refute the complaintThank youWarmly, Chelsea D [redacted] Owner, EcoFlower Weddings

Hello,Thank you for reaching out to usI apologize for the delay!! I have reviewed the orders in questionI do apologize but it seems that some of the information you have provided is incorrectIn regards to your first order # [redacted] , I do show that half of the order was shippedWe received a call and we advised of the delay with the "Beard" sign but offered to send out the "Bicep" signWe never received a call or email back in regards to this so we continued awaiting the availability of the "Beard" signWe than received a call on November 9th regarding status and requested cancellation of both order # [redacted] and # [redacted] Based off the orders, they were both cancelled at that time and refunds were processed immediately and email confirmations were sent to the corresponding emailsAs order # [redacted] , was also paid using a gift card, than the refund would go back to a gift cardWhich is why you received the gift card back immediately.Once a refund has been processed and emails sent it will take between 3-business days for an Electronic Fund Transfer to post to the accountI do see that you have contacted our customer service today as well and verified that the refunds have posted back to your accountPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was just received by the carrierI am including a link to better track the shipment once the order has been processed by the carrier, [redacted] The order will be transferred to your local USPS for deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orders and see that you have already been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I did receive a response from this company just yesterday in regards to a refundAs of yet, no funds have been credited to my account but I'll continue to monitor over the next few daysThanks to the Revdex.com for assisting me in this matter and to the business for resolving this month long issue Sincerely, [redacted] ***

Hello,Thank you for reaching back out to usAs per our Terms & Conditions all sales are final so we are unable to provide return shipping labelsIf you chose to return your shipments you may do so at your own discretionItems must be returned in the original packagingOnce the orders have been returned and received, they will processed and our customer service team will process any refund owedAn email will be sent once the refund has been processedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your bouquet came with the incorrect scentI have requested that a new bouquet be sent out with the correct scent for youYou will receive an email with tracking when the item shipsAs for the glass vase, it would have arrived in a separate shipmentIf it has yet to arrive it will ship in the next vase shipmentPlease let us know if there is anything else that we can help you with.Thank you