Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you have requested that your order be cancelledBased off the notes of the order I see that you were advised to file a claim with PayPal for refundWe recently chose to no longer use PayPal as a payment option and doing so has caused delays with refundsWe do advise that you file a claim so that your refund may be processed fasterWe apologize for the inconveniencePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order is currently being refunded via PayPalWe apologize for any inconvenience causedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been sent and is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I am deeply disgusted with the way in which this company does businessThere are thousands of customers dealing with similar problemsThere is an entire Facebook page dedicated to customers who have been taken advantage of by Eco Flower and are told that their products are back-ordered with no timeline of when they will receive their goodsIn spite of the serious issue of insufficient product, they continue to offer deals and send out multiple marketing blasts a day to inquire more orders that cannot be filledThey then delete any comments made by unsatisfied customers on their social media to avoid loss of future businessThis is very dishonest and unacceptable Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request both of your orders have been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you have spoken with a member of our customer service department and your order has been cancelled and your refund has been processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderThe Central Park Bouquet was overwhelmingly popular and is currently on backorderIf you chose to wait for the item we will place you on a priority list for the item to ship as soon as it is availableI apologize that I do not have a estimated ship date for you at this time as we do not have that information available at this timeWe are currently awaiting a shipment of the specialty flowers required to complete the bouquetPlease let me know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileI have reviewed your and confirmed that the refund was processed, within the timeframe provided to you on November 13th, within the 14-business daysDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailIf this timeframe has passed please let us know and we will be happy to provide you with a transaction ID to provide to your bank.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it is currently being refunded via PayPalAs the refund is currently being processed your order has been cancelledPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that Our refund has been issued Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 13thWe do hope you love the item that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I am sorry to hear that you got the incorrect itemI do see that a replacement order has been placed for you and we will get that shipped out as soon as possibleOnce the order has shipped you will receive an email confirmationPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have experienced a delay in production and are working on getting delayed orders out as quickly as possibleI have pulled up your order and see that our customer service department has received an email requesting that the order be cancelledThe order was cancelled per your request and refund has been processed back to your original form of paymentPlease let us know if there is anything else that we can help you withThank you

Hello,Thank you for reaching back out to usI have tracked your order and do see that it has been deliveredBased off the order we had not received a request for a change in shipping address by phoneIf an email was sent, I apologize, our customer service department is currently 10+ days behind on emails and may not have received the request prior to the order shippingPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and reviewed itBased off the information in the order I do see that on July 9th an email was sent to the email address on fileAdvising you to file a claim through PayPal so that we may complete your refundThe reason we sent that request was due to the fact that we recently chose to no longer use PayPal as a payment option which has caused extreme delays with refundsAs of today we do not see that a claim has been filedOnce a claim has been filed we will be able to process the refund directly through PayPalPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelledWe have advised your financial institution of the refund and it should be completedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and is currently in transitI am including a link to better track your shipment, [redacted] Your order will be transferred to your local USPS for deliveryPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I have received no such email from EcoflowerSince I have received no such email or information from them, and since they refuse to answer my emails and don't answer their phone, as well as have blocked me on Facebook I would like a full refund Sincerely, [redacted] ***

Hello,Thank you for reaching back out to usNo where in our ads to provide any shipping or delivery guarantee or anything of that natureOur ads are to show our customers what items are coming, what items are available and so onDelays do occur unfortunately and we do our best to ensure that those delays don't happenWe are constantly making changes and trying to new thingsThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the email Please let us know if there is anything else that we may help you with.Thank you