Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and I see that it shipped on May 9thAn email confirmation was sent to the email address on fileI am including a link to assist you in tracking your order, [redacted] Tracking shows that the order is currently in transit and will update once it has arrived to the next stop in transitWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up the orders you have provided and I see that order # [redacted] was ordered on February 17th and was shipped on February 27thIn regards to order # [redacted] , I see that you spoke with a member of our customer service department and requested that the order be cancelledI apologize for the delay in regards to this order and your refund is being processedOnce the refund has been completed you will receive an email confirmation to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I requested a refund before this was shipped, and the shipping number sent is not associated with any package with DHL or USPS Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI have reviewed your order and confirmed that the cancellation request was received on January 8th and was advised, at a later date, that the refund would be processed within 14-business days from confirmation of cancellationAlthough I do see that your refund was completed well within this time frame and was completed on January 25thThe refund was reviewed and shows that it was completed successfullyYour order does show that you emailed the customer service department and was advised of this information as well as provided the Transaction ID to provide to your financial institutionIf there is anything additional that we may help you with please let us know.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After I complained, and phoned several more times, the company issued a full refund I do not think they would have responded, nor had they, without the Revdex.com complaint Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order is shipping todayAn email confirmation was sent to the email address on filePlease UPS hours to update the tracking information included in the email Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 16thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because:Revdex.com:The response is true but it is not satisfactoryThey are still stating on their website that orders will be sent within business days of purchaseWhen I finally cancelled it was because I had placed my order 1/months ago and could only be told it would be “several months” before it would shipAfter waiting for the refund for over two weeks I basically gave them a month interest free loanThis is not satisfactoryThey also waited until they received the Revdex.com complaint to refund my moneyHow long would they have held it if I hadn’t complained? Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderYour refund has been processed via PayPalDepending on PayPal your refund will post back to your account within 3-business days, if not soonerPlease let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I am not sure how this rejection system works, but I really need people to know of the terrible experiences I have hadEven after many many emails and calls they never got back in touch with me! I just waited and waited for my product which suddenly arrived two months after the purchase Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderIt does look like your order has shippedThe tracking number associated with your order is [redacted] You can track your ship through First MilePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and is in transitYour order will be taken to your local USPS who will than complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in the orderI have pulled up your order and confirmed that your order was shipped to the address on fileAn email confirmation was also sent to [redacted] Based off the tracking information the order is currently in transitAs the order has shipped it is no longer eligible for refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that our wedding department responded to both of your emailsAs our offices are closed on weekends we were unable to respond to your first email until Monday, as well as responded to your second email on Tuesday within a few minutes of receiptI have reviewed the emails and confirmed that you and our wedding department did go back and forth yesterday in regards to your orderBased off the email thread I do see they have confirmed to have the order to you no later than March 6th or offered to cancel the order and refund, minus the 25% restocking feeIt does not look like we have received anything else from youPlease let us know if you would like to continue the order or if you would prefer to cancelIf you request for the order to be cancelled your refund will be processed immediately, minus the 25% restocking feeThan depending on your financial institution your refund would post back to your account within 3-business days from the date of the refund confirmation email.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and been deliveredWe do hope you love the Central Park BouquetPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has shipped and is currently in transit to your local USPS for deliveryWe do hope you love the itemPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedYou can track your package using tracking # [redacted] at http://track.firstmile.com/I have also issued you a gift card for the inconvenience Please let us know if there is anything else that we can help you with.Thank you

Hi ***,Thank you for reaching out to usI apologize for the delay in your orderDuring the month of December we lost our wood supplier due to their inability to keep up with our demandsWe were able to locate a new wood supplier and they worked to get us all the wood supplies that we need but it did take some timeWe do apologize for the delays and we are making many exciting changes and hiring additional people to ensure a better customer experienceI do see that your order was delivered today, February 23rd and do hope that you absolutely love your itemsPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI am not sure what the delay was and will be checking in to in furtherI have confirmed the refund has been processed and an email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delayI have pulled up your order and confirmed that it has been cancelled and your refund processedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you