Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a shipment of the specialty flowers required to complete the bouquets on your orderWe have experienced a slight delay in the shipment as it was held up in transitYour order has been given to our Escalations team and they will work to get the order out to you as quickly as possibleWe are currently working at implementing many new and exciting processes to prevent such delays from occurringWe do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 13thWe do hope you love the bouquet you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because:I am disabled and do not have funcition in my hands, so I cannot make repairs to the itemThe damaged product was at fault of Eco Flower, therefore, it is legally not my responsibility to pay for a box and return labelI am seeing a box and return label so I can mail the damaged product back to you for a full refund Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the issues with your orderI have pulled up your order and the refund has been completedAn email confirmation was sent to to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I may not be the customer name on order, but I can provide the name and order number, as well as submit documents as proof of correspondence with this company if needed Sincerely, [redacted]

Hello,Thank you for reaching out to usI am extremely sorry for the issues that have occurred with your orderYour original order was shipped todayYou can tracking the order using tracking # [redacted] at http://track.firstmile.com/I have also issued you a gift card for the inconvenience which I have sent to the email address we have on filePlease let me know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order was shipped and delivered on June 22ndWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that you requested that the order be cancelledAt that time an email was sent confirming the cancellation and advising that the refund process was started and that it may take 7-business daysBased off this information I was able to confirm that the order was cancelled and refund has been completedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues that occurred with your ordersI have pulled up your order and do see that they have been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has shippedTracking shows that the order is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order has left our shipping partner facility and is in transit to your local USPSUSPS will complete the delivery of your orderPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because:I still have not received a written confirmation proofing that the order was cancelledI have already asked for this times nowI would like to receive such confirmation TODAY to the email address you have on file Sincerely, [redacted] ***

Hello,Thank you for reaching back out to usAs you filed a chargeback there is no confirmation of refund as it was done directly with your financial institutionChargeback was completed on November 3rdYou will need to contact your bank and speak to them about the outcome of your chargeback.Thank you

Hello, Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I was unable to locate a cancellation request for your orderI have cancelled your order, per your request, and have processed the refund back to the original form of paymentAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order has shippedI am including a link to better track your shipment [redacted] Based off the tracking information your order is currently en route to your local USPSWe do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am extremely sorry for the delay in your orderI have taken your order directly to my Escalations team and your order has been shippedYour order was shipped via USPS, tracking number [redacted] We do apologize for any inconvenience causedWe are in the process of implementing new processes to ensure that these issues do not occur againThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I see that the order has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed cancellationBased off your order I do see that you placed your order using PayPalWe have recently chosen to no longer use PayPal as a payment option which has caused issues with refund processingWe do ask that you file a claim so that we can process your refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have pulled up your and I do see that the order has been refundedAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently implementing many new and exciting changes to ensure that these delays do not occurI do see that your order has shippedA shipping confirmation email has been sent to the email address on file Please let us know if there is anything else that we can help you with.Thank you