Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refund processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your account within 3-business days from the date of the emailIn regards to our production time frameAs per our Terms & Conditions, it is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for ordersAs all orders are handmadePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI do apologize but I am unable to change what was advised to you by customer serviceAs previously stated we would be happy to send you out additional flowers or you may return the item for a full refundPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is unfortunate that it takes a complaint to the Revdex.com in order for my order to get shipped outThey continue to advertise turn times and delete any negative comments or comments warning customers that they will not get their order in timeThat is disappointing and ruins their credibilityThank you for assisting me with getting my order Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that item has shippedBased off the tracking information, your order is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the businessreference to complaint ID [redacted] , and find that this resolution is satisfactory to me II didn't not ever cancel my orderSo I would like proof of a refund Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe do see that you contacted our customer service department on the same day that you file your complaint and requested that your order be cancelledAs per your request your order was cancelled and refund was processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been shipped and delivered on July 11thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been shipped and delivered to the shipping address on fileWe do hope you love the item receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that you feel this wayWe have a specialized team that is working diligently to get delayed orders outBased off your order, your order was given them to ship which they haveI am sorry to hear that your order was sent to the previous addressOn our contact us page on the website we have listed that our customer service is currently 10+ days behind on emails so they may not have received your address change until after the item has shippedIf you prefer a refund it will be processed once the shipment has been returned back to our warehouseThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that our Escalation team was able to get your order out and it was shipped via FedExYou can track your shipment by using the following link, [redacted] Based off the tracking it shows that your order will be delivered to the shipping address on file, on MondayPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and show that your order was delivered via USPSBased off this information your order is not eligible for refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased off the tracking information, your order is currently in transit to your local USPSI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that our customer service department did receive an email, with pictures, in regards to the item you receivedBased off the information you provided you received the Bloomin Mason which is what I see on the orderOur customer service representative resent your order confirmation for you as wellWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: I will not accept the response from the business until the order is actually shipped and received One I receive the order, I will then close this complaint with the appropriate update Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your order! As we are only able to provide either the product or a refund we have chosen to proceed with the cancellation of your order and process your refundYour refund has been completed and depending on your financial institution your refund would post back to your account within 3-business from todayIf there is any issue and refund does not post back to your account within that time frame please let us know and we will provide you with the Transaction ID for your bankPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, though I do not appreciate the attitude on their behalf Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because I did finally receive the productHowever, I am still very disappointed in the lack of customer serviceAfter leaving several voicemails and emails, posting on social media and contacting the Revdex.com I was still never contacted by the company nor was I offered anything for the inconvenienceI will not be recommending Eco Flower to anyone nor will I order from then againThank you for your assistance in this matter Sincerely, [redacted] ***

Hello,Thank you for reaching back out to usI apologize for the delay in your orderI have pulled up your order and we do request that you file a claim via PayPal as we can process the refund directly through PayPalWe request that the claim be filed as we recently chose to no longer use PayPal as a payment option, due to this it has caused extreme delays in refundsOnce the claim has been filed we will work with PayPal directly to complete the refundAs your order is still within PayPal's day timeframe we are unable to provide a paper checkThank you