Eco Flower LLC

Complaint: [redacted] I am rejecting this response because: I attempted to call back but the line remained busyI left a voicemail and followed up with an email Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that your order has been cancelled and refund process startedOnce the refund process has been started it may take 14-business days for the refund to completeBased off the date of the cancellation we are well within this timeframe.Thank you

Complaint: [redacted] I am rejecting this response because: I have been told before my money was being refunded and it was notI will except this response when you SHOW ME THE MONEY! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I never received the productWhy would I have checked with them so many times for a product that I did not receive? They also couldn't bother to notify me of it's alleged shipment until now? I do not trust thisI will not pay for a product that I did not receive Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shippedAn email confirmation was sent to the email address on fileTracking shows that the item is currently in transit and will be handed over to your local USPSI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe did experience a delay in production due to the specialty flowers, required to complete the item, being delayed by customsThat shipment is expected to arrive very soonOur Escalations team does have your order and they are working to get these orders out as quickly as possibleOnce the order has shipped you will receive an email, with tracking, to the address on fileWe do apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that you had experienced issues with your orderWe have processed a full refund back to your original form of paymentWe appreciate your business and do hope to work with you in the future.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refund processedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderThis item was overwhelmingly popular and our wood supplier was not able to get them manufactured fast enoughI have pulled up your order and it has been cancelled and the refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! Per your request your order has been cancelled and a refund has been processed back to the original form of paymentAn email confirmation has also been sent to the email address on fileDepending on your financial institution your refund will post within 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 3rdWe do hope you love the itemPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: It should not take months to respond to a complaint and as a business, you have done nothing to rectify the situation I had to send several emails, go through several robots, made several calls, spent valuable time listening to music for no one to answer....all to get to the point where I finally resolved the situation to the best of my ability....myself It is my right to reject your feedback and maintain that EcoFlowers is not a reputable business Your Revdex.com score will stay quite low if I have anything to do with it and I will do no further business with you I am a customer that you will never be able to satisfy due to my two extremely poor experiences with you My recommendation would be to change your business practices and not expect a standing ovation when you finally respond to a complaint 3-months after it was made Sincerely, [redacted]

Our wedding items do have a different production time-frame then our standard itemsI do see that there has been multiple communications over the past few weeksI see that the time-frame's and the contact information for our wedding coordinator was given via Facebook on December 19thI see that on December 21st there was an email response advising of the delay in regards to the scent vials needed to complete the Wedding Sample boxOn January 9th our wedding coordinator reached out to the customer to advise that we were still waiting on the scent vials to arrive and asked if the customer would like to continue the order or cancelWe did receive a response back requesting that the order be cancelledA refund notification was sent and refund has been processed back to the original form of payment

I have received my orders, which are all beautifulI am still waiting on the vases that I ordered, which are apparently back orderedI will be watching for and expecting these to ship Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello,Thank you for reaching out to usIt was great working with you yesterdayI do apologize that we were unable to get your item to youYour order has been cancelled and refunded per your requestAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that we received a request for cancellation from your financial institutionBased off this request your order was cancelled and refund was completedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order was refunded via PayPal on June 19thPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderYou order has been cancelled and your refund was processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3- business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usWe do apologize for the delay in your orderAs per our Terms & Conditions, It is our goal to have your order shipped within business days of purchaseWe do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customerAs both orders have been delivered, your orders are not eligible for refundThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelledAfter further review we have confirmed that your refund is being processed directly through PaypalYou will be notified once it has been completedPlease let us know if there is anything else that we may help you with.Thank you