Eco Flower LLC

Complaint: [redacted] I am rejecting this response because: it is just another uncustomer friendly response and appalling that you feel that is an appropriate rwapjnse or solution to the issue Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to the account within 3-business days from the date on the emailThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that you spoke with our customer service department the day that you filed your complaint and requested that your order be cancelled and your refund was processedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have pulled up your order and see that it was refunded on June 15thAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the email you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI have pulled up your outstanding order and do see that your order has shipped and is currently in transit to your local USPS for deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and been delivered on May 30thWe do hope you love your Candy Shop bouquetPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though they did not say there was anything that needed to be checked - either on their pages or their checkout, I will close the case as I have received product I am however going to write a negative review as some of the product looks like it was made by a 2nd grader Sincerely, [redacted] ***

Revdex.com: I am very disappointed in the business and it's advertising, especially when dealing with brides I am also upset that it took over a week from when my complaint was filed to get a response from the business, however, I only have one week to respondIt should not have taken days to get my money back, and it should not take having to go through the Revdex.com to do it I truly hope they have not taken advantage of anyone not keeping track of their bank statements I have reviewed the response made by the business in reference to complaint ID [redacted] , and the issue has been resolved Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your order and confirmed that they have been cancelled and refundedAn email confirmation was sent to email address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAs the order has been confirmed shipped and delivered to the address on fileThe order is not eligible for refund.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because:They sent me a tracking number last Wednesday (5/10) but they haven't actually shipped it yetHere is the tracking number [redacted] - it just says status not availableIf they aren't going to send me what I paid for I am happy to accept a refund Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business daysPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 21stWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and I see that the order has shippedBased off the tracking information your order is currently in the hands of your local USPSPer the tracking a notice was left on May 30thI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order has shipped and was delivered on June 21stWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usI do apologize but I'm not able to locate an emailAn refund has been processed for the Park City orderSince the other order has shipped we are unable to refund that order which will be delivered within the dates that were provided at time of orderOn the order we have a requested delivery date of April 17thBased off the tracking information the order will be delivered that dayThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDue to the amount of time it has already taken, a refund will be satisfactory Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelledAs a chargeback was filed with your financial institution, we have completed the process and your refund will be completed through themPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and do see that you have notified us that the replacement order arrived with a defect and our wedding department requested pictures of the replacement orderAt this time I do not see that we have received the pictures as requested You may have not received themSo we would ask that you resend them or you may return the items for a full refundOnce we received the email or the product we will follow up with you via emailPlease let us know if there is anything else that we may help you with.Thank you