Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and delivered on Wednesday, May 17thPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues you have experienced with your orderI have pulled up your order and see that the order was refunded earlier todayAn email confirmation was sent to the email address on fileDepending on your financial institution, it normally takes 3-business days for the refunds to postPlease let us know if there is anything else that we can help you with.Thank you

Complaint: [redacted] I am rejecting this response because: This appears to be an automated responseI am very disappointed to hear that because I cancelled my order I deserve this automated responseIn actuality, on the multiple phone calls I made to Eco flower, I complained and was told my concerns would be sent to management, which I never heard fromTheir automated and impersonal response shows me that they did not look that deep into my order or have any concern for customer service or my concernsIt is very sad when a company keeps you waiting for a product for months and all in that time cannot even give you an estimate of when you will receive your purchasesIt is even more disheartening that the same company tells you that they will look into it on multiple occasions and nothing was ever doneLots of promises and poor customer service which is evident by Ecoflower's responseTheir response indicates that they feel like they did me a favor by refunding me and my complaints are insignificantI suppose they feel ithat is acceptable to have consumers wait for a minimum of 3-times longer than reported and have no idea when an order will be completedThey seem to also feel it is acceptable to give promises to customers about their concerns they did me a favor my refunding my money so my complaint is insignificant Sincerely, [redacted]

Hello,I have reviewed your order and I see that a second proof was sent to you on June 20th and the change was approvedOnce your approval was received item was processed for shipping and was shipped out to the shipping address on fileBased off this information and the fact that it was delivered prior to the date providedAs the order was delivered prior to the date provided the order is not eligible for refund.Thank you

Complaint: [redacted] I am rejecting this response because:This business claims to have shipped my item on August 28th, NOT August 7,but the USPS does not have it in their possession Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Nearly a month has passed since I was told a paper check would be mailed to meNearly a year has passed since I placed my orderIf you no longer use PayPal, can you refund to me via venmo next week? If you must send a paper check, please let me know exactly when you've cut the checkPlease resolve this issue Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderDue to unforeseen circumstances we have experienced a delay in productionWe are doing our best to ensure that situation does not occur again and implementing precautionary measures to ensure that this does not occur in the futureI have cancelled and refunded your order and an email confirmation was sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that both of the items on your order are currently on backorderAt this time I do not have a estimated ship date availableI have verified that your order is listed as priority and will be completed once the supplies are availableIf you prefer to cancel your order please reach out to our customer service departmentWe do apologize for the inconveniencePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize but I am unable to locate your order with the information providedIf you could please give us the email address or order number I would be happy to check the status of your order for you.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and verified that your order has been cancelledRefund is showing as pendingIf you have not received your refund back to your PayPal account please file a claim through PayPal so that we can assist in the investigation of your refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that the Bloomin Mason has been shipped and was delivered on June 14thYour 2nd order is currently on back orderWe are currently awaiting a shipment of the specialty flowers needed to complete your orderAt this time we do not have an estimated date for shipment as we are waiting for a delivery time frame for the suppliesYour order has been placed on a priority list to be completed and shipped once the supplies arriveIf you prefer to cancel the remaining order please let us knowPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and is in transit to your local USPS who will complete your deliveryI am including a link to better track your shipment, [redacted] Please let us know if there is anything else that we may help you with.Thank you

Hello,The reason we ask that you file a claim is because it is easier and quicker to process the refund at this timeAs we have chosen to no longer use PayPal as payment option it is causing delay's with refundsThank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have reviewed your order and apologize that your order has not been completedI have gone ahead and cancelled the order and your refund process has beganThe refund would be completed within 7-business daysYou will receive and email once the refund has been completedOnce completed, depending on your financial institution, your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usFiling a claim at this point will be faster as we are working to process the claims directly through PayPalIf you chose to not file a claim directly through PayPal your refund will be delayed furtherOnce again filing a claim is the fastest refund processing for all orders that were placed using PayPal as the original payment option.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has shipped and been delivered to the shipping address on fileWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Complaint: [redacted] I am rejecting this response because: Although I appreciate Eco Flower finally sending my order, it has arrived damaged I am attaching pictures showing the damage The flowers had large packing bubbles on top of the product, but not below Clearly, this caused the flowers to be smashed and damaged Everything about my order has been a let down I would like a full refund of my money Sincerely, [redacted]

Hello,Thank you for reaching back out to usWe are unable to refund the funds used for the purchase to anything other than the original form of paymentAs $dollars was used for the purchase with a gift card than the funds would go back to the gift cardThank you

Complaint: [redacted] I am rejecting this response because:There is NO reason my order should have been shipped in the first placeI want to know why you thought it was acceptable to ship my order MONTHS AFTER I ORDEREDI requested a refund multiple times in the past monthsInstead you shipped the product anyway to make it difficult for me to obtain my refundMy wedding was April 15th, and you shipped me my product in JUNEI ordered DECEMBER This makes no senseYou should have realized that my product would not be ready to ship in business daysWhy you shipped your sy product to me six months after I ordered is beyond meI am baffledWhat did you think shipping the flowers would do? It was a complete waste of time, money and resourcesI had to take the boxes back to the post office to reject the orderWhy were they shipped to me AFTER I requested multiple refunds? Are you that clueless? Sincerely, [redacted] ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you have spoken with a member of our customer service team and requested that your order be cancelledYour refund has been processed and an email was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-business days from the date on on the emailPlease let us know if there is anything else that we may help you with.Thank you