Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that your order was cancelled and refunded back to your original form of payment on January 6thThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your orders and see that one of your orders has been deliveredBased off the tracking information your other has been handed over to USPS who will complete the deliveryWe do hope you love the items you receivedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has been settledIt is a shame that it had to take filing fraud with our CC and a complaint with the Revdex.com to get a refund on something that was supposed to be refunded to us anyways Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your and it looks like part of your order was shippedThe item shipped is the A Picture's Worth A Thousand Words wood signTracking shows that this item was deliveredI have cancelled the remaining item on the order and refund was processed back to the original form of paymentAn email confirmation has been sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello,Thank you for reaching out to usPer our wedding FAQ's we do aim to have the order delivered 7-days prior to the date provided on the order but it is not a guaranteeOur only guarantee is that the order will arrive prior to the date on the orderBased off the date of delivery the order did arrive prior to the date provided on the orderI have pulled up your order and see that you spoke with one of our wedding coordinators todayI am sorry to hear that your item was not delivered to the location of your weddingWe would have been happy to update the address for youAs the order has been delivered prior to the date on the order, it is not eligible for refundIf you choose to return the items you may and a full refund would be processed back to the original form of payment once the package has arrived back to our warehouse.Thank you

Hello,Thank you for reaching back out to usAs mentioned previously we had added your order to the priority list to be shipped as soon as the supplies were availableYour order was shipped today and an email confirmation has been sent to the email address on fileI am including a link to better track the shipment, [redacted] Please allow 24-for the tracking information to updateWe do apologize for any inconvenience caused by the delayThank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped on May 31stAn email confirmation was sent to the email address on fileBased off the tracking information your order is estimated to deliver on January 2ndWe do hope you love the items when you receive themPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI do apologize but your order is ineligible for cancellation at this timePer our Terms & Conditions it is our goal to ship all orders within business days (Monday-Friday)At this time your order is currently on the 11th business dayAll sales are final and are eligible for cancellation and refund if the order has not shipped after the business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and do see that our wedding department had tried to reach back out to you on multiple occasions in regards to questions about adding to the orderI do see that we spoke with your fiance about your order and also in regards to adding a Bridesmaid bouquet as wellAn invoice for the new item was sent to the email address on fileThe invoice that was sent is also to collect payment for the additional itemOnce payment has been placed than a final confirmation invoice would be sent, also to the email address on fileAs of today payment has not been completedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meTHank you for following upI did receive the refund after several more communications with Eco Flower Sincerely, [redacted]

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that the order has been shipped and was delivered on June 12thWe do hope you love your Sweet Home Alabama bouquet and vasePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize that your order was delayedI pulled up your order today and do see that it was shipped todayAn email confirmation was sent to the email address on fileYou can track the shipment using tracking number [redacted] at http://track.firstmile.com/Again I do apologize that your order was delayed and do hope you love the item once you receive itPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 16thWe do hope you love the bouquets you receivedWe apologize for any inconvenience causedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have implemented many new changes to ensure these issues do not occur againBased off your order I see that you contacted our Where's my Order and they have cancelled your order and processed a refund as requested on March 1st.Thank you

Hello,Thank you for reaching out to usI apologize for the issues that have occurred with your orderI have pulled up and do see that your order has been cancelledIt does take 5-business days for the refund to be processedI do see that your refund was processed todayI do apologize that the refund was delayed, the customer service manager was out of the office sickAn email confirming the refund has been sent to the email address on filePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped and was delivered yesterdayWe do hope you love the item you receivedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and was going over the notesI do see that a voicemail was left for you in regards to your orderBased off the notes, I see that they did want to find out if they would be able to push the delivery date of your order and if that was not able to be done, it states that we have a few pre-made bouquets in your colors that they were wanting to send pictures of for choosingI do apologize that we were not able to get the order to you within the time requestedI have cancelled and refunded your order as you requestedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund should post to your account in 3-business daysPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been shipped and was delivered on June 20thWe do hope you love the items that you receivedPlease let us know if there is anything else that we may help you with.Thank you